Mohammad Fayaz Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Handle stakeholder queries and conduct investigations following standard operating procedures (SOPs).• Ensure timely, accurate, and complete task execution.• Perform quality checks on tasks before submission to clients.• Communicate effectively with stakeholders and team leads.• Prioritize work effectively to maximize productivity.• Take ownership and accountability for processes and assigned tasks.• Support administrative tasks, manage systems, and perform data entry.• Collaborate continuously to achieve common business goals.• Provide financial resolutions to stakeholders following thorough investigations.• Work efficiently in a fast-paced environment to meet deadlines.• Demonstrate a methodical, analytical approach to problem-solving.• Document quality issues and performance measures for management review.• Identify root causes of problems using established procedures and facilitate solutions, escalating as needed.• Conduct quality reviews and ensure adherence to control procedures.• Compile policies and standards.• Monitor and evaluate the quality of inbound and outbound customer queries.