Faychon Fant Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Co-lead the configuration, testing and successful migration of wire processing software update that resulted in increased productivity,streamlined data reporting and more efficient transaction processing (i.e., client payments, payroll processing, etc.).• Collaborate with various departments on projects to develop and execute test plans to prepare applications for launch into production.• Assist with the review, validation and approval of large dollar wire and ACH transactions.• Analyze performance and processing metrics and produce daily, weekly and monthly reports to track incoming and outgoing traffic and identifyopportunities for process improvements.• Review daily ACH exceptions reports to ensure accurate transaction processing and identify potential fraud trends.• Research status of outgoing payments and provide confirmation details as needed.• Facilitate the creation and publishing of procedural articles to be utilized by EFT Specialists when completing daily responsibilities.• Conduct monthly reviews of departmental Knowledge Base articles to ensure policies and procedures are current and up to date.• Evaluate employee performance in areas including, but not limited to: payment processing, file maintenance on accounts, department reports,communication with internal and external customers, quality of service provided to members, etc.• Identify process improvements and fraud reduction opportunities and collaborate with colleagues to create and implement changes.• Utilize expertise to introduce new testing techniques and additions to test plans to provide process improvement ideas for future projects.• Develop and facilitate training curriculum to new internal and external employees.• Work well under pressure and meet established deadlines with minimal supervision.

Atlanta, Georgia, United States

• Serve as initial contact for customer service and problem resolution as it pertains to incoming and outgoing wire transfers.• Accept incoming phone calls to assist members with wire processing requests and inquires.• Accept, enter and process incoming domestic and International wires in the appropriate systems.• Analyze exceptions and daily balancing of associated general ledger accounts and conduct appropriate research to find solutions.• Work with team members and management to assist with identifying process improvements and fraud reduction opportunities of EFT processes.• Assist management in maintaining operational product specific compliance.• Review potential suspicious or fraudulent accounts and work with appropriate departments to research and identify risks.• Practice safety conscious behaviors in all operational processes and procedures.• Organize and facilitate various departmental activities both during and after hours to promote teamwork and positive morale.

Atlanta, Georgia, United States

• Provide product and technical support to members on a variety of online applications and system tools including, but not limited to: Bill Pay, Online Statements, transaction research, electronic funds transfer, etc.• Assist with analysis, research and problem resolution for escalated member issues and inquires.• Verify, research, and post incoming wire transfers.• Document, track and monitor member issues to ensure a timely response and resolution.• Research and complete multiple exception reports, adjustments and general ledger reconcilements as appropriate.• Serve as primary contact for researching and resolving fraudulent account activity regarding check transactions.• Practice safety conscious behaviors daily across all operational processes and procedures while providing superior customer service that is in line with the credit union’s policies and procedures.

Alpharetta, Georgia

Columbia, Sc

Athens, Ga

Bachelor'S, Social Work

Education record