Faye Benfield Email & Phone Number

Anywhere

- Coaching and mentoring: enabling client teams to adopt product and ways of working best practices, for high performance.- Engagement processes: ensure the flow of an engagement runs smoothly, optimallyand in line with our principles- Team health: help the team keep a delivery and learning cadence that ensures focuson delivering value.- Engagement and.

As a people-centred leader, with an agile mindset, I build products, processes, services and strategies that deliver results. Experienced in Digital Transformation, ways of working and culture. I am an exceptional coach and facilitator, I am passionate about cultivating the conditions for people to thrive.As a leader I deliver meaningful outcomes and.

- Built a mature team of 13+ with 4 direct reports- Expanded and restructured team to include Product, Delivery, User Experience and Business Analysis, developed professional pathways model- Cultivated conditions for self-management, psychological safety, collaboration and feedback- Managed budget of circa £1m, collaborative re-forecasting, prioritising.

- Established Product and Agile best practice and mindset. Eg working in the open, celebrating success, learning from failure, standups, roadmaps, discovery and more.- Shifted the Digital Maturity metric for Product and Agile from 2.3 to 3.5 (of 5) in 2019.- Intentionally built a one-team, collaborative relationship with suppliers.- Managed budget circa.

- Product portfolio accountability; engagement, awareness and fund raising websites, education, e-commerce and income platforms; processing upwards of £30m per campaign.- Developed a high-performing, respected multi-skilled Product team. Provided clear expectations, fostered accountability and ownership of shared vision and goals.- Co-created Technology.

London, England, United Kingdom

- Responsible for online donations, including fundraising and gift aid. Upwards of £10m per year.- Delivered a high performing and resilient donation platform to cope with night-of-tv traffic peaks. Evolved front and back end functionality, utilising continuous deployment methods.- Established test and learn culture; led the development of multi-variant.

London, England, United Kingdom

- Stepped up during a restructure.- Led, represented and supported the multidisciplinary digital team during a time of flux and uncertainty- Simultaneously delivered the campaign website.

London, England, United Kingdom

- Spearheaded a shift to agile ways of working, with cross organisational education and demonstration of value.- Led and delivered a variety of design and build projects for Red Nose Day and Sport Relief: campaign sites, iOS game, mobile site, kids Flash and HTML5 games, mobile app and an innovative and award winning, interactive story for 7-11 year olds..

Worked with international and UK clients based in education, health, refugee aid, social enterprise, sport and charity start-ups including: Comic Relief, UNHCR, Royal Children’s Hospital Foundation and Canadian Education Association.- Project Management across the life cycle of website builds, digital fundraising and awareness raising campaigns, with.

Melbourne, Australia

Project management; coordinated secure delivery and collection of 700+ printed and completed exams papers across multiple semesters- Produced and presented daily status reports to management and the client- Trained and managed the workflow of six staff- Devised improved working methods and proactively mitigated risk, with troubleshooting across departments

London, England, United Kingdom

- Delivered technical implementation of the David Walliams English Channel Swim SMS campaign- Executed online marketing plan; including gratis exposure of promotions. Established and managed relationships with major online portals and PR agencies- Managed relationships with UK mobile operators- Liaised and co-ordinated with BBC Editorial- Reported viewer.

City Of London, England, United Kingdom

- Delivered website re-engineer; working with design, development, editorial and management teams to deliver on schedule and budget- Operationally managed online B2B publication (no longer active)- Developed targeted growth initiatives of database; exceed target, achieved 5000+ subscriptions- Reported activity data for internal and external analysis

London, England, United Kingdom

- Operational management of online monthly publication- Business proposal, feasibility study and TV channel development pitches and proposals- Organised marketing and industry events- Delivered first company website, continued content management (no longer active)