Faye Benfield Email & Phone Number

Anywhere

- Coaching and mentoring: enabling client teams to adopt product and ways of working best practices, for high performance.- Engagement processes: ensure the flow of an engagement runs smoothly, optimallyand in line with our principles- Team health: help the team keep a delivery and learning cadence that ensures focuson delivering value.- Engagement and delivery management: oversee and manage the success of deliveryoutcomes.- Client health and growth: partner with the client to ensure they gain optimum value andsatisfaction from each engagement.

As a people-centred leader, with an agile mindset, I build products, processes, services and strategies that deliver results. Experienced in Digital Transformation, ways of working and culture. I am an exceptional coach and facilitator, I am passionate about cultivating the conditions for people to thrive.As a leader I deliver meaningful outcomes and create sustainable change, utilising digital-era best practices.Having worked in the third sector for over a decade, I am now seeking freelance consultancy and permanent opportunities in commercial purpose-led organisations. SpecialitiesPeople-centred Leadership- Coaching and mentoring- Facilitating first-class workshops- Cultivating psychological safety- Building trust and relationships with compassion- Providing positive challenge, cultivating healthy feedback culture- Supporting Senior Execs to experiment safely- Building high performing teams- Facilitating communities of practice- Public speakingProduct Management Consultancy and Agile Practitioner- Defining the right problems to solve and surfacing user and business needs- Collaborating with specialists to deliver valuable technology solutions- Designing product organisations and structures- Best practice methodology and execution, eg: vision setting, roadmapping, life cycle management- Shaping sustainable product culture- Best practice collaboration techniques and processesDigital Transformation- Utilising design thinking to discover and experiment for innovation and growth.- Transition from contained rapid experiments, showcasing progress, to roll out and sustainable change.- Progressive ways of working, centred on reflection, learning and improvement, that unblocks past patterns and unlocks potential

- Built a mature team of 13+ with 4 direct reports- Expanded and restructured team to include Product, Delivery, User Experience and Business Analysis, developed professional pathways model- Cultivated conditions for self-management, psychological safety, collaboration and feedback- Managed budget of circa £1m, collaborative re-forecasting, prioritising and maximising spend.- Strategically aligned product, with performance metrics informing strategic OKRs, by reorganising the product portfolio.- Built business cases and negotiated internally and externally, created cost savings- Enabled and supported a Community of Practice 30+- Advised and challenged Senior Leadership on best practice and adoption of progressive approaches- Introduced OKRs, with adoption for Organisation StrategyWays of Working transformation programme leadership and internal consultancy- Programme goal: become a high-performing organisation, through learning by doing.- Led discovery, design and delivery. Drove adoption of best practices, instilled progressive mindset.- Collaborated with 34 teams/ colleagues; experimented and provided consultancy, eg:* Parkinson’s Connect, service transformation, alpha to beta product feasibility consultancy.* Initiated “Co-creation” working group, building consistency in organisation wide activities.* Instrumental in establishing empowered decision making culture.* Facilitated Fundraising teams to ground strategy in user need, improving outcome of fundraising products * Influenced Senior Execs to; adopt strategic OKRs, evolve central planning processes to increase holistic visibility and experiment with a ground-up planning approach.* Co-created ways-of-working maturity model, based on staff survey and industry insight.* Brought Psychological Safety practice to 50 managers, through internal training program.

- Established Product and Agile best practice and mindset. Eg working in the open, celebrating success, learning from failure, standups, roadmaps, discovery and more.- Shifted the Digital Maturity metric for Product and Agile from 2.3 to 3.5 (of 5) in 2019.- Intentionally built a one-team, collaborative relationship with suppliers.- Managed budget circa £200k, tracking and re-forecasting, to prioritise and maximise ROI.- Introduced ethnographic research method and hypothesis framework, improving user representation and experimentation practice.- Cultivated robust analytics practice, with benchmark data and reporting. Ensured holistic use of qualitative and quantitative data to inform decisions.- Improved consistency of product portfolio tech stack: reduced waste, improved security, quality assurance and cross-product user experience.- Product managed development of Local Support web-tool, reduced user complaints by 75%. Improved operational efficiency and service design through higher quality user feedback. Reduced development costs by 33%, through thorough user research and prototype testing.

- Product portfolio accountability; engagement, awareness and fund raising websites, education, e-commerce and income platforms; processing upwards of £30m per campaign.- Developed a high-performing, respected multi-skilled Product team. Provided clear expectations, fostered accountability and ownership of shared vision and goals.- Co-created Technology Strategy to support fast paced, multi faceted campaigns. Adopting a longer term approach to scalable and sustainable architecture.- Dramatically improved ways of working. Tenaciously led a change programme, thoughtfully bringing all stakeholders on the journey. Increased productivity and engagement, reduced conflict.

London, England, United Kingdom

- Responsible for online donations, including fundraising and gift aid. Upwards of £10m per year.- Delivered a high performing and resilient donation platform to cope with night-of-tv traffic peaks. Evolved front and back end functionality, utilising continuous deployment methods.- Established test and learn culture; led the development of multi-variant testing for the night-of-tv donate journeys. Used data and insight, negotiated with and influenced Senior Stakeholders to test Comic Relief’s most high profile and high risk journey.- Originated the first user personas, introduced data informed decision making for user experience.- Decreased online shop and donate product costs, with focus on value and re-prioritisation.

London, England, United Kingdom

- Stepped up during a restructure.- Led, represented and supported the multidisciplinary digital team during a time of flux and uncertainty- Simultaneously delivered the campaign website.

London, England, United Kingdom

- Spearheaded a shift to agile ways of working, with cross organisational education and demonstration of value.- Led and delivered a variety of design and build projects for Red Nose Day and Sport Relief: campaign sites, iOS game, mobile site, kids Flash and HTML5 games, mobile app and an innovative and award winning, interactive story for 7-11 year olds.- Managed content, devised and managed workflow processes and priorities, at peak campaign.- Successfully delivered the first Robin Hood Tax (UK) charity coalition website; worked closely with design and development, executed a user friendly experience for all, on time and budget.

Worked with international and UK clients based in education, health, refugee aid, social enterprise, sport and charity start-ups including: Comic Relief, UNHCR, Royal Children’s Hospital Foundation and Canadian Education Association.- Project Management across the life cycle of website builds, digital fundraising and awareness raising campaigns, with cross-functional teams- Delivered successful projects from inception, to scope, user research, wireframing, feedback phases, design, build and delivery. On-time, on-budget- Executed professional client services; expectation management, communications and and delivered CMS training and support

Melbourne, Australia

Project management; coordinated secure delivery and collection of 700+ printed and completed exams papers across multiple semesters- Produced and presented daily status reports to management and the client- Trained and managed the workflow of six staff- Devised improved working methods and proactively mitigated risk, with troubleshooting across departments

London, England, United Kingdom

- Delivered technical implementation of the David Walliams English Channel Swim SMS campaign- Executed online marketing plan; including gratis exposure of promotions. Established and managed relationships with major online portals and PR agencies- Managed relationships with UK mobile operators- Liaised and co-ordinated with BBC Editorial- Reported viewer and listener votes and donations

City Of London, England, United Kingdom

- Delivered website re-engineer; working with design, development, editorial and management teams to deliver on schedule and budget- Operationally managed online B2B publication (no longer active)- Developed targeted growth initiatives of database; exceed target, achieved 5000+ subscriptions- Reported activity data for internal and external analysis

London, England, United Kingdom

- Operational management of online monthly publication- Business proposal, feasibility study and TV channel development pitches and proposals- Organised marketing and industry events- Delivered first company website, continued content management (no longer active)