Faye A. Email & Phone Number

Struer, DK

As a Senior Manager at Toptal, I lead strategic operations to enhance client and talent experiences, aligning with the company’s vision to become the premier global talent network. By spearheading cross-functional initiatives and driving operational excellence, I enable my team to deliver unmatched support services.✅ Oversee the Toptal Support Center.

Focused on elevating Toptal’s Support Center as a benchmark for customer satisfaction, I directed initiatives to improve operational processes, maintain service quality, and drive collaboration across departments.✅ Increased customer satisfaction rates to 95% through targeted process improvements.✅ Established and tracked quality metrics aligned with.

Toptal is an elite network of the world's top talent, on demand. Toptal helps organizations achieve the world-class scale, execution speed, and agility they need to win in an environment of increasing innovation and competition. Toptal provides white-glove service to its customers - its clients and talents in the network.As a Client and Talent Support Team.

Toptal is an exclusive network of the top freelance software developers, designers, finance experts, product managers, and project managers in the world. Toptal's rigorous screening process identifies experts in their domains who have passion and drive. Of the thousands of applications, Toptal sees each month, typically fewer than 3% are accepted.As a.

Convergys Corporation (currently Concentrix) was one of the leading Business Process Outsourcing companies in the world which offered premium customer management products to large companies in the Finance, Tech, Retail, Healthcare, and Government markets. As a Training Manager, I was responsible for the development and implementation of training.

Convergys Corporation (currently Concentrix) created training programs and operational processes which consistently exceeded service level agreements for multiple clients. The training programs I handled focused on Tech, Retail, and Financial clients. As a Corporate Trainer, I was responsible for training and developing employees across different clients..

Convergys Corporation (currently Concentrix) supported their employees by providing individual coaching and support during the first 120 days to shorten the time to proficiency. This was one of the operational programs implemented to meet client-agreed KPIs in a shorter time and increase employee retention.As a Communication Coach, I was responsible for.

Metro Cebu, Central Visayas, Philippines

eTelecare Global Solution (currently Concentrix) was one of the pioneer business process outsourcing companies in the Philippines. It offered customer service, technical support, sales, and market research services from contact centers in the Philippines, United States, Nicaragua, and South Africa.As a Sales Trainer, I was responsible for developing and.

Iloilo City Proper, Western Visayas, Philippines

ePLDT Ventus, Inc. (currently SPi CRM) is a subsidiary of the Philippine Long Distance Telephone Company (PLDT), a telecommunications provider in the Philippines. ePLDT Ventus operates eight customer contact centers across the Philippines. It was founded in 2001, The company employs more than 7,000 staff and personnel.As a Customer Service Specialist and.