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Faye Victora Email & Phone Number

Global Training and Quality Performance Team at IBM

Location: Denver, Colorado, United States 10 work roles 1 school

1 work email found @cogentcg.com 11 phones found area 970, 610, 724, 407, 913, and 949 LinkedIn matched

✓ Verified May 2026 4 data sources Profile completeness 100%

Current company

IBM

Role

Global Training and Quality Performance Team

Location

Denver, Colorado, United States

Company size

512090 employees

Who is Faye Victora? Overview

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Quick answer

Faye Victora is listed as Global Training and Quality Performance Team at IBM, a company with 512090 employees, based in Denver, Colorado, United States. AeroLeads shows a work email signal at cogentcg.com, phone signal with area code 970, 610, 724, 407, 913, 949, and a matched LinkedIn profile for Faye Victora.

Faye Victora previously worked as Global Training and Quality Performance Leader at Ibm and Managing Partner at Cogent Group Llc. Faye Victora studied at University Of Oklahoma.

Company email context

Email format at IBM

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{first}.{last}@cogentcg.com

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AeroLeads found 1 current-domain work email signal for Faye Victora. Compare company email patterns before reaching out.

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Profile bio

About Faye Victora

Innovative and dynamic senior level professional with proven performance and career progression. Call center subject matter expert (SME) and leader with unique depth of experience including executive level decision making, strategic planning, virtual workforce implementation, cross functional training and quality implementation and process improvement, operations management, account management focused on positioning for growth, and relationship building. Ability to successfully impact the bottom line as both an individual contributor and as part of results oriented teams. Keen ability to problem solve, identify and eliminate unnecessary cost, and continually improve results and perfect processes. Proficient in margin optimization. Strong background and excellent reputation for delivering superior client satisfaction while balancing the needs of a profitable organization. Energetic and thoughtful communicator and facilitator.Specialties: • Remote Workforce Implementation• Automated Systems Selection• Public Speaking and Writing• Contract Negotiations• Sales and Lead Generation• Program Implementation • Call Center Management• Management Development • Process Improvement• Client Relationship Management• Training Leadership• Quality Assurance Leadership

Listed skills include Outsourcing, Process Improvement, Call Centers, Crm, and 36 others.

Current workplace

Faye Victora's current company

Company context helps verify the profile and gives searchers a useful next step.

Ibm

Global Training and Quality Performance Team

new york, new york, united states

Website

ibm.com

Employees

512090

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Company profile

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10 roles

Faye Victora work experience

A career timeline built from the work history available for this profile.

Global Training And Quality Performance Leader

Current

Ibm

United States

Feb 2022 - Present

Managing Partner

Current

Cogent Group Llc

Sep 2020 - Present

Vice President Shared Services

Reedgroup

Westminster, Colorado

Leading Fulfillment, Training, Quality, Benefit Calculations and Appeals departments for ReedGroup, a trusted provider of clinical content, leading edge software and absence management services for 3000 clients in multiple locations across a global footprint. Many fortune 100 companies are among them.

Sep 2017 - Sep 2020

Vice President, Customer Service

Apria Healthcare

Driving exceptional customer service for the nation's leading provider of home healthcare services and equipment.

Jan 2014 - Sep 2017

Vice President, Mobile Workforce Work At Home

Apac Customer Services

Fort Collins, Colorado Area

Platform development and launch of Work at Home, a home-shoring platform which provides flexible options for customer service professionals.

Mar 2013 - Jan 2014

Vice President, Sykes Home

Sykes

Fort Collins, Colorado Area

Led the launch of Sykes Home, a home-shore solution for work at home customer service professionals.

Oct 2010 - Aug 2012

Vp Startek@Home

Startek, Inc.

Led the development and launch of StarTek@Home, a home-shoring platform to deliver creative alternatives to US based agents.Led the organizational focus on quality to a level that now defines the organization. StarTek is now a consistently a high performer in this area due to the commitment of the entire organization.

May 2007 - Nov 2010

Vice President Business Development

Acs Livebridge

Led pursuit team and secured outsourcing partnership agreement with major wireless provider.Key member of pursuit team which secured outsourcing partnership with a second major wireless provider.Secured an additional 200 FTE of embedded base growthResponsibilities also included additional embedded base growth and contract renewals of existing accounts by.

Oct 2004 - Apr 2007

Account Director

Teletech

Responsible for more than 500 employees in five (5) facilities with a corresponding to an annual revenue stream of 32 million dollars.Successfully launched two (2) major projects for a major telecommunications client, filling a unique segment of advanced-level customer service in the outsourcing industry. Grew both accounts into the most profitable.

Nov 1999 - Feb 2002

Call Center Sales Manager

Sprint Telecommunications

Established best practices for five (5) call center locations. Implemented twenty-three (23) stand alone processes which improved revenue, efficiency, turnover, and client satisfaction.Created staffing and scheduling process, including all documentation, communication flows, position functions, and responsibilities. Implemented TCS call center workforce.

Jul 1997 - Nov 1999

Team & coworkers

Colleagues at IBM

Other employees you can reach at ibm.com. View company contacts for 512090 employees →

RO

Regine Olivier Colleague at IbmGreater Bordeaux Metropolitan Area, France View → GY

Gaurav Yadav Colleague at IbmGurgaon, Haryana, India, India View → SL

Sirius Liu Colleague at IbmTokyo, Tokyo, Japan, Japan View → MS

Mcmahan Summerall Colleague at IbmLisbon, Lisbon, Portugal, Portugal View → KT

Kamilo T. Colleague at IbmPrague, Czechia, Czech Republic View → MD

Manjusree Das Colleague at IbmRajarhat, West Bengal, India, India View → SM

Srishti Mittal Colleague at IbmBengaluru, Karnataka, India, India View → AN

Andreas Nicolaou Colleague at IbmMammari, Nicosia, Cyprus, Cyprus View → SN

Sven Nordgaard Colleague at IbmDenmark, Denmark View → BR

Bruno Rositano Colleague at IbmRichmond Hill, Ontario, Canada, Canada View →

1 education record

Faye Victora education

University Of Oklahoma

FAQ

Frequently asked questions about Faye Victora

Quick answers generated from the profile data available on this page.

What company does Faye Victora work for?

Faye Victora works for IBM.

What is Faye Victora's role at IBM?

Faye Victora is listed as Global Training and Quality Performance Team at IBM.

What is Faye Victora's email address?

AeroLeads has found 1 work email signal at @cogentcg.com for Faye Victora at IBM.

What is Faye Victora's phone number?

AeroLeads has found 11 phone signal(s) with area code 970, 610, 724, 407, 913, 949 for Faye Victora at IBM.

Where is Faye Victora based?

Faye Victora is based in Denver, Colorado, United States while working with IBM.

What companies has Faye Victora worked for?

Faye Victora has worked for Ibm, Cogent Group Llc, Reedgroup, Apria Healthcare, and Apac Customer Services.

Who are Faye Victora's colleagues at IBM?

Faye Victora's colleagues at IBM include Regine Olivier, Gaurav Yadav, Sirius Liu, Mcmahan Summerall, and Kamilo T..

How can I contact Faye Victora?

You can use AeroLeads to view verified contact signals for Faye Victora at IBM, including work email, phone, and LinkedIn data when available.

What schools did Faye Victora attend?

Faye Victora studied at University Of Oklahoma.

What skills is Faye Victora known for?

Faye Victora is listed with skills including Outsourcing, Process Improvement, Call Centers, Crm, Vendor Management, Leadership, Call Center, and Cross Functional Team Leadership.

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