Fayis Muhammed Email & Phone Number

I am an experienced Technical Support Associate with over a year and a half of experience in a dynamic corporate communication environment. My passion for troubleshooting and customer service drives me to excel in delivering effective technical solutions and ensuring seamless user experiences. I am eager to leverage my skills to advance my career in technical support and customer relations.𝑻𝒆𝒄𝒉𝒏𝒊𝒄𝒂𝒍 𝑺𝒌𝒊𝒍𝒍𝒔:Customer Support & Troubleshooting 🛠System Setup & Configuration ⚙️Training and Onboarding 🤝Proficiency in MS Office 📄Technical Documentation & Record-Keeping 📚𝑷𝒓𝒐𝒇𝒆𝒔𝒔𝒊𝒐𝒏𝒂𝒍 𝑯𝒊𝒈𝒉𝒍𝒊𝒈𝒉𝒕𝒔 :📊 Supervised over 6,000+ sessions on the Merit hub platform since March 2023, promptly resolving technical issues to maintain a 99% session completion rate.🛠️ Conducted detailed system checks for 500+ students and tutors, reducing technical issues reported during online sessions by 95%.💬Expertly managed and resolved issues across Gmail, Google Meet, Zoom, Skype, and Vonage, achieving a 95% success rate in ensuring seamless online operations.🌟 Achieved a 95% satisfaction rate by communicating effectively with global students via Vonage and email, ensuring timely attendance and resolving diverse inquiries. ✆ Achieved a 95% satisfaction rate through effective communication with students globally (including the US, Australia, UK, UAE, NZ, and Ireland) via Vonage and email, ensuring timely attendance and resolving diverse inquiries.📝Proficiently used MS Office, including Excel, PowerPoint, and Word, with hands-on experience. Accurately documented session details and maintained Excel records, achieving a 98% accuracy rate.🖥️ Assisted new employees (freshers) by providing orientation and guidance on company processes and platforms, achieving a 90% success rate in onboarding effectiveness.𝑾𝒉𝒂𝒕 𝑺𝒆𝒕𝒔 𝑴𝒆 𝑨𝒑𝒂𝒓𝒕:I am excited about the opportunities that involve working within Technical Support Specialist, Helpdesk, and Customer Support Specialist roles where I can apply my technical skills and dedication to customer service. Currently, I am enhancing my proficiency by learning the core features of Jira to effectively manage ticketing systems and further elevate operational efficiency.𝑳𝒆𝒕’𝒔 𝑪𝒐𝒏𝒏𝒆𝒄𝒕:🤝I’m excited to connect with fellow professionals and explore new opportunities! Reach out to see how I can contribute to your team and drive success together. Email: fayism600@gmail.com#opportunities #teamwork #collaboration #career