Muhammad Fayyadh Muhammad Fahmi Email & Phone Number

Kuala Lumpur, My

Plaza Sentral

Ampang

Professional Summary:Highly-driven business professional with extensive experience in analysis, market research, and business development. Demonstrated ability to drive operational excellence and deliver results across departments. Proven track record of successfully leading large-scale projects and implementing effective communication processes to enhance organizational efficiency.Key Achievements:Led the successful conversion of JKR Internal Combustion Engines to Electric Vehicles, showcasing excellent leadership skills in managing the project from inception to completion.Managed the TNB battery rehab programs in 17 sites across West Malaysia, resulting in significant cost savings for the company.Developed a business model for the Oceania market, expanding the company's reach outside of China and Malaysia.Established a proposal checking factory, ensuring that all proposals were thoroughly reviewed before submission, resulting in improved accuracy and quality of submissions.Created a formal communication process flow between Malaysia operations and the factory in China, enhancing collaboration and efficiency between the two locations.Developed and optimized the sales process and communication flow between the Business Development department and Engineering department, leading to improved cross-functional teamwork and increased revenue.Successfully tracked all channel partners and opportunities, keeping the leadership team informed and up-to-date on a weekly basis.

Ara Damansara

Professional Summary:Highly-motivated professional with expertise in providing strong support and functional knowledge to four branches (Ara Damansara, Sg. Besi, Penang, and Johor Bahru) for Porsche Asia Pacific in Malaysia. Experienced in collaborating with government agencies to ensure seamless processes in bringing in new cars. Demonstrated leadership skills in getting extra quotas for the Porsche vehicle model, optimizing sales, and managing demand and quota allocation.Key Achievements:Led the planning of extra quotas for the Malaysian market, resulting in an increase in total Porsche sales from 450 units in 2019 to 650 units in 2020.Successfully led the team in obtaining an extra 30% quota for Taycan to be brought into Malaysia by trading other variant quotas to a different region.Managed demand and quota planning by ensuring all orders were submitted before the deadline, optimizing allocation and streamlining processes.Implemented quality checking for all orders submitted to the factory before the deadline, ensuring high accuracy and quality of submissions.Led the team in KPI calculation for Incentives and Commission payout to Sales Consultants, Sales Managers, and brokers.Trained sales teams on new vehicles, facelifts, specifications, and sales updates, ensuring team readiness for new launches.Contributed to events by providing a list of customers and potential customers to the marketing team.Assisted in the Taycan project by securing Shell as the main DC charger supplier in Malaysia's showroom.

Mid Valley

Professional Summary:An experienced Operations Manager with a proven track record of providing functional expertise and strong support to Sales, Finance, Product and Development, and Operation teams. Possessing excellent leadership and managerial skills, I have managed and led teams of Order Management, Sales Support, and Resource Planner while monitoring staff productivity and ensuring adherence to standard operating procedures (SOPs). I am highly skilled in financial due diligence, forecasting trends, and analyzing data to develop key performance indicators (KPIs) for the Operations Department.Key Achievements:Assisted the Head of Operation in forecasting trends and analysis to develop KPIs for the Operations Department.Developed "Best Practice" SOP for daily operational tasks and increased the frequency of the dashboard report from monthly to weekly, simplifying the reporting process for management view.The execution of three teams was successfully planned and scheduled to fulfill the Sales team's daily requirements.Maintained the Order Management Report and integrated the listing and subscription reports into the same report.Processed payment received from dealerships and distributors through multiple payment channels, ensuring that payments were credited on the same day on weekdays and the next working day on weekends.Worked closely with the Product and Development team to introduce a new platform, carlistbid.my, as an additional revenue stream within iCar Asia.Conducted sales administrative activities such as campaigns, contests, and marketing via the carlist.my internal platform.

Plaza Sentral

Professional Summary:A detail-oriented professional with expertise in payment processing and account crediting, lead management, and report generation. As a diligent team player, I am adept at filtering and tagging incoming leads and distributing them to the appropriate sales teams for further action. I am highly skilled in transforming raw data into concise, accurate, and visually appealing reports, generated on daily, weekly, and monthly basis.Key Achievements:Successfully processed payments and credited merchant accounts while updating their subscription details in their profile accounts.Expertly managed incoming leads by filtering and tagging them to the correct subject and distributing them to the relevant sales teams for further action.Generated accurate and concise reports on a daily, weekly, and monthly basis, helping to provide a clear view of company performance.Developed and implemented streamlined processes to improve the efficiency and accuracy of payment processing and lead management.Consistently exceeded performance targets, delivering excellent results and contributing to the growth of the organization.

Kelana Jaya

Professional Summary:A dedicated and customer-focused professional with a proven track record of providing exceptional customer service and responding quickly to emergencies. I possess excellent communication and problem-solving skills and have completed the required course to manage train emergencies. I am highly organized and able to fulfill daily tasks and reporting without fail.Key Achievements:Successfully assisted customers who experienced issues and problems in the train station, ensuring that their concerns were resolved quickly and efficiently.Responded promptly to emergencies, providing immediate assistance and helping to ensure the safety and well-being of customers and staff.Completed the required course to manage train emergencies, developing a deep understanding of safety protocols and procedures.Consistently fulfilled daily tasks and reporting without fail, contributing to the efficient and effective operation of the train station.Received positive feedback from customers and colleagues for my outstanding communication skills and commitment to excellent customer service.