Account Manager

Senior Territory Manager for Health and Commercial Sector. Promoting both Fallshaw and Electrodrive Products, Attaining Budget though Distribution, OEM and Retail Channels.

- Business Development and Account Management of Large Accounts.- Managing Internal and External Sales Staff.- Controlling reporting and marketing activities for the company.

Alrad Instruments Ltd are distributors/ resellers of machine vision and CCTV/IP products. My role as a BDM was to develop the sales of these and also integrated products. My client base and targets customers were Manufacturers, Distributors, Resellers, System Integrators, Consultants and Project Based End Users.

Pyser-SGI is a long established independent company dedicated to the manufacture and global distribution of high quality, high performance optical, electro-optical and related products for a wide range of commercial, industrial, defence and consumer uses. Responsibilities:  Selling the range of CCTV products and any other products introduced by the company in UK and Ireland. Channeling sales to EMEA region through strong existing UK customer base. Working in conjunction with camera manufacturers, telemetry system providers, housing manufacturers and software developers to provide a complete solution to clients. Creating a good client rapport and developing a strong business relationship. Developing new sales leads by networking.  Working together with other team members to ensure that the divisional sales and profit targets are met and exceeded.  Planning, making appointments, visiting, presenting and demonstrating the products to customers, together with quotations, following up and closing deals.  Identifying customer needs and preparing written proposals to deliver cost effective solutions and ensuring client's requirements and expectations are managed, met and exceeded. Prepare presentation materials, meeting agenda, and ensure that all technical requirements for product demonstrations have been met and adequately prepared for. Providing regular activity reports on markets, customers, prospects, and other relevant issues, as designated by the Divisional Head. Devising sales plans and strategies.

Dec 2006 to Jun 2008 Fallshaw Holdings Ltd Position: Distributor Development and Office ManagerPowered Material Handling Equipment, Wheels and Castors are manufactured by Fallshaw Holdings in Australia and sold worldwide through their branch offices and distributors. Fallshaw Holdings has a turnover of 20 million AUD every year and employ over 200 employees. Responsibilities:  Maximizing the contribution to profit from distributor and reseller sales, whilst growing market share and promoting brand image.  Appointing, developing and reviewing distributors and resellers by analyzing their business. Supporting distributors through training and rollout of marketing and merchandising aids as well as joint calls and referrals of small-medium customers. Ensuring that distributors have effective stock modules, which are well presented and include the current merchandising and marketing materials. Monitoring customers reordering systems so stock turns over regularly and stock outs are minimized. Coordinating market research activities to identify target customers.  Providing information regarding product improvement needs and product development opportunities. Managing contract review of tenders, RFPs (request for proposals), contract pricing and opportunities or competitive threats. Making sure distributor details are kept up-to-date on web site and that any advertising or promotion of products is effective and in line with corporate image. As an Office Manager I was involved in organizing and supervising all administrative activities that facilitated the smooth running of the office. Managing, training and motivating the Customer Service Centre staff of six. Project managing and implementation of special project from start to finish.

Security Mailing Services now operating under the name SEMA group and are a mailing and communications solutions provider. Every year they care for 50 million pieces of customer communications from simple customer statements to sophisticated data drives, cross media channel campaigns.  Providing mailing house solutions to a diverse range of clientele like Optus, Star City, A.C.N and many more.  Organizing events, project launches, meeting workshops and training, including agenda planning. Receiving project orders, reviewing stock levels, placing supplier orders and negotiating delivery time frames. Providing product costing and liaising with the internal sales team and material suppliers. Dealing with suppliers, vendors and offset printers. Monitoring and processing of contracts, and reporting of sales activity. Processing of invoices and purchase orders and dealing with general client enquiries.

Integ is a leading Australian ICT integrator providing business value through superior capabilities and services. Through broad and deep capabilities across market-leading products, coupled with a flexible and agile approach to design, implementation and support, Integ provides value by consistently delivering quality customer outcomes. Integ is part of the Integ Group, a UXC Limited company, with the financial strength and backing that comes from being listed on the Standard & Poor’s/ASX 300 Responsibilities: Working for INTEG communications which, supplies Alcatel PABX telephone systems to businesses including the sales, installations, maintenance and technical support of these systems.  Using sales and marketing ability to create new relationships. Working with the "Support" processing group answering calls and providing technical support over the phone to customers and potential clients.  Manage all incoming customer service requests from engineers and contractors.

Established in 1990, Acer Computer Australia aims to be the number one PC vendor in Australia via a winning formula to support their channel leveraged business model. Positioned to be the most effective and easiest IT Company to deal with, they continue to build on our core competencies around supply chain, e-Business, and service & support. Duties involved taking on the responsibility for I.T. sales and supplies and providing technical support for the Education Department of New South Wales. This involved handling customer issues, recommending appropriate equipment according to client requirement, providing software and hardware fixtures over the phone.  The role also required participation, input and advice on new and special projects, configuration and set up of key products and services, reporting on stock levels to the sales support team and maintaining procedural documents and work flow. Duties were performed in order to analyze, design and configure solutions to meet customer requirements using Acer technology or in some instances integrate third party products with Acer technology to deliver a complete solution to clients.