Program Manager - Professional Services
Current+ Project leadership: Manage multiple implementations of project44 visibility products in customer digital environment, for our top-tier global accounts that have an Annual Revenue Retention of over €1+ million. Lead cross-functional teams of up to 10 people, to deliver projects on time, from discovery to hypercare, within budget. Ensure alignment with business goals and client expectations.+ Client engagement: Serve as the primary point of contact for clients, manage relationships and… Show more + Project leadership: Manage multiple implementations of project44 visibility products in customer digital environment, for our top-tier global accounts that have an Annual Revenue Retention of over €1+ million. Lead cross-functional teams of up to 10 people, to deliver projects on time, from discovery to hypercare, within budget. Ensure alignment with business goals and client expectations.+ Client engagement: Serve as the primary point of contact for clients, manage relationships and communication to ensure satisfaction and project success, consistently receiving top reviews from clients.+ Performance tracking: Track project progress using KPIs, comprehensive project plans, and applied project management tools to maintain transparency for all stakeholders on progress, achievements, and risks.+ Stakeholder coordination: Manage relationships with internal and external stakeholders in cross-cultural environments, ensuring smooth project execution, while providing regular updates to C-level executives.+ Reporting: Maintain project documentation and generate comprehensive data-driven reports for internal and client review. Use analytics tools to provide additional insights on critical issues.+ Budget management: Oversee project budgets (both time & material and fixed price), ensuring financial goals are met, and provide financial reporting to stakeholders.+ Practice lead: Mentor colleagues on top-tier Program Management and Software Development Life Cycle practices.+ Process improvement: Identify and implement process improvements to enhance efficiency, quality, and customer satisfaction. Reduced time-to-live of standard implementations by 30%, through automations. Crafted comprehensive implementation documentation and standardized project plans for innovative products like project44 Sustainability Visibility. Show less