Expertise in driving the customer support of an international subsidiary in its challenges of transformation, performance and growth by accompanying your current customer experience into a culture of excellence.Contact : fbuehner@gmx.netHOW I DO IT ?- I accompany you in the transformation of your activities, your business model, the development and also in all your operational steps, pre-sales, closing and after-sales services.- I train your sales and marketing teams to use impactful and customer-oriented sales speeches to promote your solution at international trade shows.WHAT ARE MY RESULTS ?- Reduction in the time taken to process customer requests,- Increase in customer satisfaction and loyalty,- Participation in the turnover growth,- Enhancement of the company's brand image.WHAT DO I RELY ON ?- Listening carefully to your needs,- A thorough knowledge of internationally oriented technology companies,- A project management that takes into account all stakeholders in a collaborative mode,- Optimization of strategic product positioning.MY PRINCIPAL QUALITIES :- Trilingual : German (native), English (level C2), French (level C1),- Passionate in the satisfaction to customers and the development of innovative solutions,- I convince managers to take decisions with my capacity of strong leadership and rigorous work.
Listed skills include Leadership, Product Marketing, Marketing Management, Team Building, and 34 others.