Frank Chacon Email & Phone Number

Santa Clara, Ca

San Jose, Ca

• TRAINING PORTFOLIO MANAGEMENTOversee the Learning@Cisco portfolio. Manage a small team, which oversees the Learning Products Development Lifecycle. In addition, we must track the Plan of Record for the department and also oversee that the Tollgate Process is enforced. Work with 5 Directors representing the teams within L@C to ensure process and procedures are followed and maintained. Also drive constant evolution of the processes.

San Jose, Ca

• TECHNICAL SERVICES TRAINING MANAGERManage, plan, direct a the TS-Training Organization comprised of three teams. NPI, E-Service Trng and Global Bootcamp. Drove team to be an innovation leader. Transformed the group to be a global training delivery team using the latest distance learning technology. Established an Innovation virtual team to advance Cisco products in training delivery. Created a work environment where people can excel and feel they are contributing to Cisco's bottom line. This has not been a minor feat considering we were a TAC focused training delivery organization when I took over. Transforming the organization to create content that can be leveraged by Learning @ cCisco has been a huge part of my success here. • CUSTOMER ADVOCACY TRAINING MANAGERManage, plan, direct a team of Program Managers. Conduct annual performance evaluations, provide monthly feedback, review status. Balance workload, oversee departmental operations. Develop and Implement goals, objectives, policies. Provide coaching. Manage multiple projects, vendor relations. Address employee issues as they arise. Provide presentations and metric reporting to upper management on a monthly and quarterly basis. • NPI TRAINING PROGRAM MANAGERManage new product introduction training sessions. These training sessions are primarily the engineers making presentations to highly technical audiences. My responsibility is to design the class, coordinate development, meet with mgmt for funding, and manage the entire training project through to its completion.

• SENIOR TECHNICAL EDUCATION SPECIALISTResponsible for Networking curriculum, both course development and presentation. Also responsible for both internal and external WEB servers for education. Assist other instructors in network course development and delivery. Train other Tandem instructors in Network and WEB technology.• TECHNICAL EDUCATION SPECIALISTResponsible for Networking curriculum, both course development and presentation. Developed courses: Network Management and Problem Analysis, Ethernet Network Analysis, Interconnectivity with PC/Mac Environments, Netware in a Tandem NonStop Environment. Consulting done for other Dept.'s on Network Configurations and problem analysis. Consult with sales force on Network solutions for potential customers. Developed presentations for advertising the Networking curriculum within Tandem.