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As a highly experienced Training Manager, I transform organizations by creating engaged employees. My career started out in a technical field, transforming to a role in education/training in high tech. This interdisciplinary experience fosters the ability to work effectively with diverse, multi-cultural, and cross-functional teams including all levels of management up to Senior VP. My in-depth knowledge and understanding of corporate strategic objectives and goals, gives me the ability to distill to the individual contributor level, ultimately creating a work environment where people can excel and feel they are contributing to the organizations bottom line. I am rewarded by watching these employees grow in their careers and as employees who contribute to the company’s mission, product, strategy and industry. ►REDUCE COSTReduced costs for remote training via a new classroom design using Cisco’s Telepresence products. Using a technology based classroom, we were able to save over $200K per quarter in travel expenses.►TRAININGManaged a Internal Technical Support Education Organization providing training on new products and technologies to a global support team. ►SPEARHEAD AWARDS PROGRAMManaged Services Team Award Program that was designed to reward teamwork with a budget of $300K per year and a 2 time per year cycle. Working with 6 Senior VPs and their assigned ambassadors to create an seamless awards program.
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Global Tac Training Program ManagerPalo Alto Networks Oct 2015 - Dec 2022Santa Clara, Ca -
Training Portfolio ManagerCisco Nov 2010 - Oct 2015San Jose, Ca• TRAINING PORTFOLIO MANAGEMENTOversee the Learning@Cisco portfolio. Manage a small team, which oversees the Learning Products Development Lifecycle. In addition, we must track the Plan of Record for the department and also oversee that the Tollgate Process is enforced. Work with 5 Directors representing the teams within L@C to ensure process and procedures are followed and maintained. Also drive constant evolution of the processes. -
Senior Manager - Technical Services TrainingCisco May 2007 - Nov 2010San Jose, Ca• TECHNICAL SERVICES TRAINING MANAGERManage, plan, direct a the TS-Training Organization comprised of three teams. NPI, E-Service Trng and Global Bootcamp. Drove team to be an innovation leader. Transformed the group to be a global training delivery team using the latest distance learning technology. Established an Innovation virtual team to advance Cisco products in training delivery. Created a work environment where people can excel and feel they are contributing to Cisco's bottom line. This has not been a minor feat considering we were a TAC focused training delivery organization when I took over. Transforming the organization to create content that can be leveraged by Learning @ cCisco has been a huge part of my success here. • CUSTOMER ADVOCACY TRAINING MANAGERManage, plan, direct a team of Program Managers. Conduct annual performance evaluations, provide monthly feedback, review status. Balance workload, oversee departmental operations. Develop and Implement goals, objectives, policies. Provide coaching. Manage multiple projects, vendor relations. Address employee issues as they arise. Provide presentations and metric reporting to upper management on a monthly and quarterly basis. • NPI TRAINING PROGRAM MANAGERManage new product introduction training sessions. These training sessions are primarily the engineers making presentations to highly technical audiences. My responsibility is to design the class, coordinate development, meet with mgmt for funding, and manage the entire training project through to its completion.
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Course Developer / InstructorTandem Computers Jun 1992 - Mar 1996• SENIOR TECHNICAL EDUCATION SPECIALISTResponsible for Networking curriculum, both course development and presentation. Also responsible for both internal and external WEB servers for education. Assist other instructors in network course development and delivery. Train other Tandem instructors in Network and WEB technology.• TECHNICAL EDUCATION SPECIALISTResponsible for Networking curriculum, both course development and presentation. Developed courses: Network Management and Problem Analysis, Ethernet Network Analysis, Interconnectivity with PC/Mac Environments, Netware in a Tandem NonStop Environment. Consulting done for other Dept.'s on Network Configurations and problem analysis. Consult with sales force on Network solutions for potential customers. Developed presentations for advertising the Networking curriculum within Tandem.
Frank Chacon Skills
Frank Chacon Education Details
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Computer Technology/Computer Systems Technology
Frequently Asked Questions about Frank Chacon
What is Frank Chacon's role at the current company?
Frank Chacon's current role is Retired from Palo Alto Networks..
What is Frank Chacon's email address?
Frank Chacon's email address is fc****@****sco.com
What is Frank Chacon's direct phone number?
Frank Chacon's direct phone number is +140875*****
What schools did Frank Chacon attend?
Frank Chacon attended San Jose City College.
What skills is Frank Chacon known for?
Frank Chacon has skills like Program Management, Cisco Technologies, Vendor Management, Cross Functional Team Leadership, Product Management, Telecommunications, Professional Services, Webex, Networking, Virtual Teams, Go To Market Strategy, Enterprise Software.
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Frank Chacon
Yuma, Az1intel.com -
3doane.edu, teamaccent.com, doane.edu5 +140241XXXXX
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1heat.com -
2aol.com, paradiselimo.net1 +152088XXXXX
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