Innovative IT and Marketing professional with over 15 years of experience, I possess a deep understanding of implementing CRM solutions across diverse industries, primarily within the pharmaceutical sector. My expertise extends to retail, telecommunications, consumer goods, healthcare, financial services, and the public sector.My proven track record speaks volumes, showcasing successful project management of large, multi-country teams exceeding 50 individuals. I possess a unique ability to… Show more Innovative IT and Marketing professional with over 15 years of experience, I possess a deep understanding of implementing CRM solutions across diverse industries, primarily within the pharmaceutical sector. My expertise extends to retail, telecommunications, consumer goods, healthcare, financial services, and the public sector.My proven track record speaks volumes, showcasing successful project management of large, multi-country teams exceeding 50 individuals. I possess a unique ability to lead and foster collaboration, maximizing the contributions of diverse talent with varying roles and responsibilities. My first-class communication and presentation skills empower me to build strong relationships across all organizational levels. I am adept at fostering trust, ensuring clear and concise communication, and effectively engaging stakeholders at every stage of a project. Show less

Design and Implementation of CRM and its Architecture for Clients in the US, Colombia, Panama, Puerto Rico, Portugal, Spain, Santo Domingo, Argentina, and Mexico using Siebel CRM.Key Achievements:Successfully designed and implemented CRM systems for over 100 clients.Improved customer satisfaction and retention for clients.Increased sales and revenue for clients.Reduced costs for clients.

Project Director and Business Developer in Information Systems-Responsible for brand management and demand generation in Mexico only for the pharmaceutical industry-Established best practices and automation for the sales force of the top ten global laboratoriesAccomplishments:-Developed the commercial strategy to acquire CRM clients in the pharmaceutical industry, achieving a 50% market share.-Developed a consulting team in Siebel CRM and a sales team to offer… Show more Project Director and Business Developer in Information Systems-Responsible for brand management and demand generation in Mexico only for the pharmaceutical industry-Established best practices and automation for the sales force of the top ten global laboratoriesAccomplishments:-Developed the commercial strategy to acquire CRM clients in the pharmaceutical industry, achieving a 50% market share.-Developed a consulting team in Siebel CRM and a sales team to offer consulting and application support products.- Obtained various recognitions from clients as consultants and company responsible for the CRM area. Show less

As a Siebel Project Leader main responsability was developing the web integration practice using .com technology and promoting the use of single sign-on.Led Siebel projects in the following industries:- Consumer- Telecommunications- Pharmaceutical- FinancialContributed to the development of major projects within the firm by supporting pre-sales, sales, implementation, technical and functional support in US and Latam.Accomplishments:- Led the… Show more As a Siebel Project Leader main responsability was developing the web integration practice using .com technology and promoting the use of single sign-on.Led Siebel projects in the following industries:- Consumer- Telecommunications- Pharmaceutical- FinancialContributed to the development of major projects within the firm by supporting pre-sales, sales, implementation, technical and functional support in US and Latam.Accomplishments:- Led the successful implementation of Siebel CRM for several major clients in various industries- Developed and implemented a web integration practice using .com technology- Promoted the use of single sign-on to improve security and convenience for users Show less

- Specialized in product marketing- Supported clients in Mexico and other countries- Provided technical support, specialized in .COM, reporting, EAI, and personalization of the Siebel tool using Siebel Tools and other database development toolsSpecific accomplishments:Successfully supported the implementation of Siebel CRM for several major clients in various industriesDeveloped and implemented a web integration practice using .com technologyPromoted the use of… Show more - Specialized in product marketing- Supported clients in Mexico and other countries- Provided technical support, specialized in .COM, reporting, EAI, and personalization of the Siebel tool using Siebel Tools and other database development toolsSpecific accomplishments:Successfully supported the implementation of Siebel CRM for several major clients in various industriesDeveloped and implemented a web integration practice using .com technologyPromoted the use of single sign-on to improve security and convenience for users Show less

Two Major Assignments in the United States:GE Capital Colonial Pacific, Portland, ORDeveloped web applications for the Blizznet project, which allowed users to purchase financial products through its portal using Active Pages and Java.Successfully delivered high-quality web applications that met the project's requirements and exceeded client expectations.Collaborated closely with the project team to gather requirements, design and develop web applications, and test and… Show more Two Major Assignments in the United States:GE Capital Colonial Pacific, Portland, ORDeveloped web applications for the Blizznet project, which allowed users to purchase financial products through its portal using Active Pages and Java.Successfully delivered high-quality web applications that met the project's requirements and exceeded client expectations.Collaborated closely with the project team to gather requirements, design and develop web applications, and test and deploy them.Contributed to the team's success in delivering the project on time and within budget.GE Aircraft Engines, Cincinnati, OHDeveloped applications using PERL, CGI-PM, and Oracle database.Installed, implemented, and maintained scorecards with the most important KPIs used by engineers to service Air Force aircraft.Successfully developed and implemented a system that improved the efficiency and effectiveness of the aircraft maintenance process.Contributed to the team's success in reducing costs and improving customer satisfaction. Show less

Project 1: Support and Administration of Solaris Servers for Telmex's Personal Direct Internet DepartmentProvided technical support and maintenance for Solaris servers, ensuring optimal performance and uptime.Administered user accounts, permissions, and access to ensure data security and system integrity.Monitored system logs and performance metrics to identify and resolve potential issues proactively.Collaborated with the team to implement and maintain server security… Show more Project 1: Support and Administration of Solaris Servers for Telmex's Personal Direct Internet DepartmentProvided technical support and maintenance for Solaris servers, ensuring optimal performance and uptime.Administered user accounts, permissions, and access to ensure data security and system integrity.Monitored system logs and performance metrics to identify and resolve potential issues proactively.Collaborated with the team to implement and maintain server security policies and procedures.Successfully maintained server uptime and availability, minimizing disruptions to the Personal Direct Internet Department's operations.Project 2: Development of Oracle-based Applications for Telmex EngineersDeveloped custom applications using Oracle Developer, Forms, and Reports to streamline processes and meet the specific requirements of Telmex engineers.Collaborated closely with engineers to understand their needs and design user-friendly, efficient applications.Successfully delivered high-quality applications that improved the efficiency and effectiveness of Telmex engineers' workflows.Project 3: Intranet Development using LivelinkImplemented Livelink, a document management system, to reduce the cost of distributing and sharing information within Telmex.Developed custom scripts using O-script to automate document workflows and improve user experience.Successfully implemented the Intranet, which reduced costs and improved information sharing within the organization. Show less