Franz Quijano Email and Phone Number

AUDIT FIRM helps to unlock potential of your business. We help businesses to achieve their objectives. We understand what you need today and what you'll need tomorrow. And we tailor our service to get you there. In the UK and Cyprus we are led by 3 partners. And because of high level of involvement of partners in each engagement, you will feel personal approach and get professional expertise.The team, of 20 skilled professionals, have a wealth of experience, with 13 dedicated auditors, 6 of whom are members of Association of Charted Certified Accountants. What sets the firm apart is not just its' expertise but also commitment to excellence. The audit team gained experience by working in BIG4 and other large international audit firms, ensuring that clients receive the best services.

RSA Aviation is an AVIATION specific marketing, consultancy and equipment promotion company based in Ottawa, Ontario, Canada.If you are a small to mid-size company and are struggling with marketing or selling your products worldwide, perhaps RSA can help.We have a combined experience of 100+ years WORLDWIDE specifically marketing and selling in the aviation industry.As the LARGEST SMALL industry in the world, we can promote your product to the right audience.We will also help you buy your desired product within your budget.

•Pilot and direct 3 Call Center Supervisors, with 3 team leaders each under them, in the company of 10 agents per account [9 accounts].•Selected and implemented a management system in the operations department•Scheduled department heads activities and oversaw multiple supervisors to insure team center quota were completed and performed on time.•Obtain business partners both internationally and locally for the center. •Did forecast both on finance and sales per account.•Studies incoming accounts for the center•Approves and disapproves applicant as for final screening.

•As a Training Manager, I designed a training manual both for soft skills andproducts. Designed a PowerPoint presentation that dwells with the ins and outsof being a successful call center agents for the trainees •Trained aspiringagent with selling’s skills that include telemarketing styles and closingskills. •As a Project Manager I was able to bring campaigns or accounts forO&O; companies. •Selected and implemented a management system, trained user,and developed procedures to integrate the sales system.

•Led and manage the 25 people core team generating a peak monthly sale.•Selected and implemented a management system, trained user, and developed procedures to integrate the sales system.•Scheduled agents’ activities and oversaw multiple agents to insure center quota were completed and performed on time.•Did multi tasking from training and operations.

•Reporting to the President and CEO of the firm, responsible for managing all aspects of operations for the center.•Develop operating budget for the call center based on detailed forecasts and managed the center to operate effectively within the operating budget.•Designed employee productivity improvement incentive program that resulted in a 28% increase in productivity.•Selected and implemented a management system, trained user, and developed procedures to integrate the sales system.•Led cross functional team integrating the call system with a new marketing and sales system.•Led and manage the 14 people core team generating a peak annual sale.•Scheduled agents’ activities and oversaw multiple agents to insure center quota were completed and performed on time.•Developed, marketed and sold residential real estate and mortgages by establishing affiliations with Royal Lending Group.Citations Received (before promotion)Cited top agent for real estate and mortgage. – March

•Responsible for solving costumer complaints and providing efficient costumer service for phone line. (Excite phonecards and phone lines)•Receiving both English and Spanish call throughout northern America. (BAK cards)•Doing outbound calls to United States of America and Canada for an international company (RONCO).Updated may162008•Monitoring agents’ performance on a nightly and weekly basis (RONCO).Citations ReceivedCited QA all-star for BAK Spanish – JulyCited best CSR for BAK Spanish – JulyCited 2nd best telespecialist for RONCO – OctoberCited QA all-star for RONCO – NovemberCited best telespecialist for RONCO – November

•Responsible for doing outbound calls to the United States of America(Government Grant Guide Program). •Responsible for doing outbound calls to theUnited States of America (Online Auction University & Internet Economy).Citations Received Cited top performer for Online Auction University – October

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.Explain products or services and prices, and answer questions from customers.Obtain customer information such as name, address, and payment method, and enter orders into computers.Record names, addresses, purchases, and reactions of prospects contacted.Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.Adjust sales scripts to better target the needs and interests of specific individuals.Answer telephone calls from potential customers who have been solicited through advertisements.Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.Maintain records of contacts, accounts, and orders.Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.Conduct client or market surveys in order to obtain information about potential customers