Franz Quijano Email and Phone Number

My daily tasks includes generally begin with understanding what clients wish to improve or fix. This may include reviewing financial statements, evaluating competitors and analyzing business practices. Once research is complete, I am also in-charge in developing a new business model or prepare recommendations and present them to the client.

- We provide professional outsource services for US - UK - Australia

We sell VoIPWe provide A-Z call center solutions

• Pilot and direct 3 Call Center Supervisors, with 3 team leaders each under them, in the company of 10 agents per account [9 accounts].• Selected and implemented a management system in the operations department• Scheduled department heads activities and oversaw multiple supervisors to insure team center quota were completed and performed on time.• Obtain business partners both internationally and locally for the center. • Did forecast both on finance and sales per account.• Studies incoming accounts for the center• Approves and disapproves applicant as for final screening.

• Led and manage the 25 people core team generating a peak monthly sale.• Selected and implemented a management system, trained user, and developed procedures to integrate the sales system.• Scheduled agents’ activities and oversaw multiple agents to insure center quota were completed and performed on time.• Did multi tasking from training and operations.• Monitoring agents’ and team leaders’ performance on a nightly and weekly basis