Oversaw a department of top-level account managers that provide top-tier, dedicated, portfolio support● Responsible for the development and retention of high-level domain investors in the United States, China, India, and APAC regions● Developed and expanded Premier Service teams internationally in China, India, and APAC for localized top-tier support in those regions● Development of department-wide vision and roadmaps● Restructured organization to create an environment of… Show more Oversaw a department of top-level account managers that provide top-tier, dedicated, portfolio support● Responsible for the development and retention of high-level domain investors in the United States, China, India, and APAC regions● Developed and expanded Premier Service teams internationally in China, India, and APAC for localized top-tier support in those regions● Development of department-wide vision and roadmaps● Restructured organization to create an environment of learning and growth● Increased retention of Premier Services employees within the department through career development and job satisfaction ● Worked with other departments to expand and implement the models put in place by Premier Services Show less

● Increased sales operation size 300% while increasing revenue earned per employee● Increase in retention of Customer Care employees by establishing retention guidelines ● Worked with local government and agencies to establish GoDaddy as the premier employer in the area ● Served on the technical advisory board for Kirkland College ● Speaking engagements at local Rotary Club and College

Oversaw a 24x7x365 department of various internal Advanced Support teams, supporting the Customer Care operation across all U.S. locations● Developed a comprehensive coaching program for Customer Support● Created employee performance template to quantify and track effectiveness of each Customer Care Coach ▪ Used this data to discover best practices and refine coaching methodologies● Created high level technical escalation team to deal with rare and complex issues and… Show more Oversaw a 24x7x365 department of various internal Advanced Support teams, supporting the Customer Care operation across all U.S. locations● Developed a comprehensive coaching program for Customer Support● Created employee performance template to quantify and track effectiveness of each Customer Care Coach ▪ Used this data to discover best practices and refine coaching methodologies● Created high level technical escalation team to deal with rare and complex issues and requests from all levels within the company● Developed and fostered an environment that welcomed Customer Care agents in need of assistance from our most technical teams Show less