Daniel Velazquez

Daniel Velazquez Email and Phone Number

Customer Success Director | Sr Services Delivery Manager | Cloud Support Manager | IT Customer Services | Program Manager | Business Development | Empowering our clients to achieve their business goal!!! @ IBM
new york, new york, united states
Daniel Velazquez's Location
Miguel Hidalgo, Mexico City, Mexico, Mexico
About Daniel Velazquez

• Executive with over +20 years of experience on Infrastructure technology and Software application, delivering services and support, in a large enterprise organizations with mission critical solutions.• Helping our customers achieve their digital transformation with innovation and Cloud Solution such as SaaS/ IaaS-PaaS technology.• Guiding the Customers through the different project phases until the go-live date. Ensuring the best customer experience always using the best practices for the products or solutions.• Contributing to the solutions adoption, achieving the renewal or expansion of the contracts.• Developing, working and leading high performance teams locally and globally.• A skilled team leader whose energy and motivation serves as an example to others. Excellent communication skills.• Customer Support Manager leading Global Technical Support groups.• Delivery Services Manager experience with Enterprise organizations.• Experience in managing P&L in order to contribute in revenue recognition to the organization. Responsible for the install base ARR (Annual Revenue Recognition) and contract Renewals.• Skilled in Project Management IT products and services. • Responsible for the Financial Management of projects.• Management and Delivery Complex IT Projects with PMI methodology.• Strong experience in critical escalation process through different global organizations.• Extensive practical hands-on experience as owner and manager of large and international companies.• Builds outstanding working relationships with customers and partners.• Customer advocate who acts as a single point of contact to the clients (C-Level) in the Latin America region.• Lead of professional teams (CSMs,TAMs,PSEs) with the best service practices through the Latin American region, delivering Cloud Services.• Knowledgeable of ITIL processes (Certified ITIL Ver. 3)

Daniel Velazquez's Current Company Details
IBM

Ibm

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Customer Success Director | Sr Services Delivery Manager | Cloud Support Manager | IT Customer Services | Program Manager | Business Development | Empowering our clients to achieve their business goal!!!
new york, new york, united states
Website:
ibm.com
Employees:
512090
Daniel Velazquez Work Experience Details
  • Ibm
    Customer Success Manager -Architect
    Ibm Jul 2021 - Present
    Mexico
    Responsible to manage enterprise accounts driving business value and technology outcomes throughout customer lifecycle with growth offerings to support Hybrid Cloud Platform strategy. Working together with clients to identify new use case adding value to their business. Architecting and co-creates MVP alongside customer practitioners. Driving increased usage and adoption products in the portfolio. Guides our customer IT executives through the changes needed to unlock the full value of hybrid cloud, showing value of software hybrid solutions to the customer and keep identification of additional opportunities for adoption, having early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process.
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  • Microsoft
    Customer Success Account Manager
    Microsoft Dec 2020 - Jul 2021
    Mexico City, Mexico
    Responsible to manage S500 account Public Sector ensuring the adoption, consumption and use of Microsoft Cloud solutions and support offerings, helping our customers realize their business outcomes and develop and execution of the customer consumption plan and operational health, levering technical resources across all solution areas. Managing with leadership for a large and complex account, focus on ensuring delivery is driving the customer success and consistently achieving our shared objectives and outcomes.
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  • Oracle
    Customer Success Director
    Oracle Feb 2019 - Jul 2020
    Mexico City Area, Mexico
    Responsible of leading CSMs Cloud organization, helping to maintain high level of customersatisfaction on the adoption of Oracle Applications Cloud solutions. CSMs work together withcustomer/partners to achieve customer business objectives during the implementation phaseuntil go- live. As a post sales organization, we are responsible of achieving operational KPIsdefined, handling any escalation with different teams inside the Oracle Support/ Developorganization in order to provide an action plan to solve any problems from our customer.Additionally, we are responsible to keep the Annual Recurring Renewal (ARR) and Total ContractValue (TCV) for Oracle cloud subscription, ensuring the renewal and extend of our cloud solution.CSMs act as a principal point of contact for the clients and we are 100% customer oriented, ensure their comsupcion and overall satisfation with our Cloud App, Products, Technology and Services.
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  • Oracle
    Senior Manager, Latin America Amr & Connect Services
    Oracle Nov 2014 - Feb 2019
    Responsible for the Latin American region in delivering mission critical services (Oracle AdvancedSupport Cloud Services). Leading a high technical skill resources team and Technical AccountManager Resources. Being the principal focus to contribute to the increase of our customersatisfaction and experience. Responsible to manage P&L contracts with more than 15 millionUSD and continue growth YoY in the LAD region market, maintaining good relationships withcustomers, CIOs and C-Level. Working always in collaboration with Oracle Global Supportorganization to achieve rapid resolution of critical events in order to help our customers keeptheir business continuity. Contributing with the adoption of the best practices on the cloudservices in the Latin American region align with ITIL methodology. Additionally, leading the TAMsorganization, whose job is to deliver Financial Projects in México.
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  • Oracle
    Senior Principal Technical Account Manager
    Oracle May 2013 - Nov 2014
    Mexico City Area, Mexico
    (since Nov 2012 to May 2013 worked for Oracle as a contractor)Responsible for delivering the hardware and Software solutions on top Support Oracle AdvancedMonitoring and Resolution services for customers in Latin America, helping them to increasetheir IT services availability in order to ensure the correct operation based on ITIL practices. Actedas principal point of contact to escalate critical issues until remediation and responsible to engagethe resources needed during the restoration.Responsible for delivering projects (HW/APP) on enterprise organization, ensuring good qualityof the deliverables on time according to the planning using the PMI practices.
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  • Emc Computer Systems
    District Services Manager
    Emc Computer Systems Nov 2010 - May 2012
    Managed a group of high performance Customer Service Engineers and Strategic AccountManager (SAM) to maintain and increase customer satisfaction through high quality installation,repair, modification and preventative maintenance of equipment and software within an assignedgeographical area. Responsible for managing critical issues and escalation to specializedtechnical support groups until resolution.
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  • Emc Computer Systems S.A De Cv.
    Strategic Account Manager
    Emc Computer Systems S.A De Cv. Apr 2010 - Nov 2010
    Responsible for the execution of all Customer Support Services related to a strategic account ofPEMEX and HSBC Bank. Acted as an EMC CSS ambassador for the customers and as thecustomers’ representative within EMC. Individually leveraged the support of local and corporateresources in managing and attaining a high level of customer satisfaction. Identified, informed,and worked with the account team on potential sales opportunities. Nurtured customerrelationships and acted as a sales enabler to drive re-purchase loyalty toward EMC equipmentand software. Ensured maximum correlation between customer requirements and EMC servicesto strive toward delivering consistent service levels by exceeding customer expectations.Responsible for providing detail reporting and trending analysis using all CSS services tools.
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  • Emc Computer Systems S.A De Cv.
    Team Leader Project Manager
    Emc Computer Systems S.A De Cv. Apr 2006 - Apr 2010
    Responsible for managing the Government District Project Manager team to interact as a point of contact between pre-sales and sales team in order to ensure proper project handover to the delivery team. Responsible for consolidating and informing the higher level management team the financial status of Government Projects.Responsible for managing the delivery of '''billable''' Consulting Services for EMC engagements. Responsible for helping PMs manage the life cycle of moderately complex, moderate risk projects from architectural design through customer and customer service turnover. Ensures the PMs team implementation of activities is coordinated with EMC talent and Partner Resources. Acts as primary interface to the customer, vendor and all EMC personnel associated with the engagement in critical customers. Responsible for checking clear scope of Statement of Work (SOW) and Services Proposal content developed for the customer based upon customer requirements and system architecture before assigning to a PM. Ensures the team projects are delivered on time, within budget and to the satisfaction of the customer and sales.Identifies, communicates, and documents risks that might affect critical project outcomes and plans contingency accordingly as a fist level of escalation. Monitors for and identifies new and residual risk and helps PMs modify plans accordingly. Responds with appropriate sense of urgency when risks materialize as a first level of escalate to critical issues internally.Prepares, maintains and submits critical activity/progress reports and time recording/management reports in accordance with published procedures. Holds responsibility for achieving the EMC Bar of Excellence as the highest level of Customer Satisfaction.
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  • T-Systems México
    It Consultant
    T-Systems México Mar 2004 - Mar 2006
    Puebla De Zaragoza Area, Mexico
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  • Hewlett Packard Enterprise
    Tam
    Hewlett Packard Enterprise Sep 2001 - Mar 2004
    Mexico City Area, Mexico
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  • Compaq Computer Corporation
    Customer Support Engineer V
    Compaq Computer Corporation Apr 1999 - Sep 2001
    Mexico City Area, Mexico
    View

Daniel Velazquez Education Details

  • Instituto Tecnologico De Veracruz
    Instituto Tecnologico De Veracruz
    System Computer Engineer

Frequently Asked Questions about Daniel Velazquez

What company does Daniel Velazquez work for?

Daniel Velazquez works for Ibm

What is Daniel Velazquez's role at the current company?

Daniel Velazquez's current role is Customer Success Director | Sr Services Delivery Manager | Cloud Support Manager | IT Customer Services | Program Manager | Business Development | Empowering our clients to achieve their business goal!!!.

What schools did Daniel Velazquez attend?

Daniel Velazquez attended Instituto Tecnologico De Veracruz.

Who are Daniel Velazquez's colleagues?

Daniel Velazquez's colleagues are Dean Heizmann, Jason Gao, Lidiya Babu Selvakumar, Gilmara Sandalo Sandalo, Mohammad Uddin, Suresh Kumar Sahoo, Gabriel Gutierrez.

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