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Daniel Velazquez is listed as Customer Success Director | Sr Services Delivery Manager | Cloud Support Manager | IT Customer Services | Program Manager | Business Development | Empowering our clients to achieve their business goal!!! at IBM, a company with 512090 employees, based in Miguel Hidalgo, Mexico City, Mexico. AeroLeads shows a matched LinkedIn profile for Daniel Velazquez.
Daniel Velazquez previously worked as Customer Success Manager -Architect at Ibm and Customer Success Account Manager at Microsoft. Daniel Velazquez holds Certificate Of Completion And Letter Of Intern, System Computer Engineer from Instituto Tecnologico De Veracruz.
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• Executive with over +20 years of experience on Infrastructure technology and Software application, delivering services and support, in a large enterprise organizations with mission critical solutions.• Helping our customers achieve their digital transformation with innovation and Cloud Solution such as SaaS/ IaaS-PaaS technology.• Guiding the Customers through the different project phases until the go-live date. Ensuring the best customer experience always using the best practices for the products or solutions.• Contributing to the solutions adoption, achieving the renewal or expansion of the contracts.• Developing, working and leading high performance teams locally and globally.• A skilled team leader whose energy and motivation serves as an example to others. Excellent communication skills.• Customer Support Manager leading Global Technical Support groups.• Delivery Services Manager experience with Enterprise organizations.• Experience in managing P&L in order to contribute in revenue recognition to the organization. Responsible for the install base ARR (Annual Revenue Recognition) and contract Renewals.• Skilled in Project Management IT products and services. • Responsible for the Financial Management of projects.• Management and Delivery Complex IT Projects with PMI methodology.• Strong experience in critical escalation process through different global organizations.• Extensive practical hands-on experience as owner and manager of large and international companies.• Builds outstanding working relationships with customers and partners.• Customer advocate who acts as a single point of contact to the clients (C-Level) in the Latin America region.• Lead of professional teams (CSMs,TAMs,PSEs) with the best service practices through the Latin American region, delivering Cloud Services.• Knowledgeable of ITIL processes (Certified ITIL Ver. 3)
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Mexico
Responsible to manage enterprise accounts driving business value and technology outcomes throughout customer lifecycle with growth offerings to support Hybrid Cloud Platform strategy. Working together with clients to identify new use case adding value to their business. Architecting and co-creates MVP alongside customer practitioners. Driving increased.
Mexico City, Mexico
Responsible to manage S500 account Public Sector ensuring the adoption, consumption and use of Microsoft Cloud solutions and support offerings, helping our customers realize their business outcomes and develop and execution of the customer consumption plan and operational health, levering technical resources across all solution areas. Managing with.
Mexico City Area, Mexico
Responsible of leading CSMs Cloud organization, helping to maintain high level of customersatisfaction on the adoption of Oracle Applications Cloud solutions. CSMs work together withcustomer/partners to achieve customer business objectives during the implementation phaseuntil go- live. As a post sales organization, we are responsible of achieving.
Responsible for the Latin American region in delivering mission critical services (Oracle AdvancedSupport Cloud Services). Leading a high technical skill resources team and Technical AccountManager Resources. Being the principal focus to contribute to the increase of our customersatisfaction and experience. Responsible to manage P&L contracts with more.
Mexico City Area, Mexico
(since Nov 2012 to May 2013 worked for Oracle as a contractor)Responsible for delivering the hardware and Software solutions on top Support Oracle AdvancedMonitoring and Resolution services for customers in Latin America, helping them to increasetheir IT services availability in order to ensure the correct operation based on ITIL practices. Actedas.
Managed a group of high performance Customer Service Engineers and Strategic AccountManager (SAM) to maintain and increase customer satisfaction through high quality installation,repair, modification and preventative maintenance of equipment and software within an assignedgeographical area. Responsible for managing critical issues and escalation to.
Responsible for the execution of all Customer Support Services related to a strategic account ofPEMEX and HSBC Bank. Acted as an EMC CSS ambassador for the customers and as thecustomers’ representative within EMC. Individually leveraged the support of local and corporateresources in managing and attaining a high level of customer satisfaction. Identified.
Responsible for managing the Government District Project Manager team to interact as a point of contact between pre-sales and sales team in order to ensure proper project handover to the delivery team. Responsible for consolidating and informing the higher level management team the financial status of Government Projects.Responsible for managing the.
Other employees you can reach at ibm.com. View company contacts for 512090 employees →
Hal Humrickhouse
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Shiju Krishna
Colleague at IbmBengaluru, Karnataka, India, India
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Mayuko Uekusa
Colleague at IbmJapan, Japan
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Boopalan K
Colleague at IbmTiruvallur, Tamil Nadu, India, India
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Shwetha Nair
Colleague at IbmBengaluru, Karnataka, India, India
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Theres Thomas
Colleague at IbmBengaluru, Karnataka, India, India
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Bo Sarrs
Colleague at IbmGreater Coventry Area, United Kingdom
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Priyanka Patil Nemade
Colleague at IbmNew York City Metropolitan Area, United States
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Shambhu Poddar
Colleague at IbmBegusarai, Bihar, India, India
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Edina Mühl
Colleague at IbmHungary, Hungary
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Quick answers generated from the profile data available on this page.
Daniel Velazquez works for IBM.
Daniel Velazquez is listed as Customer Success Director | Sr Services Delivery Manager | Cloud Support Manager | IT Customer Services | Program Manager | Business Development | Empowering our clients to achieve their business goal!!! at IBM.
Daniel Velazquez is based in Miguel Hidalgo, Mexico City, Mexico while working with IBM.
Daniel Velazquez has worked for Ibm, Microsoft, Oracle, Emc Computer Systems, and Emc Computer Systems S.A De Cv..
Daniel Velazquez's colleagues at IBM include Hal Humrickhouse, Shiju Krishna, Mayuko Uekusa, Boopalan K, and Shwetha Nair.
You can use AeroLeads to view verified contact signals for Daniel Velazquez at IBM, including work email, phone, and LinkedIn data when available.
Daniel Velazquez holds Certificate Of Completion And Letter Of Intern, System Computer Engineer from Instituto Tecnologico De Veracruz.
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