Daniel Velazquez Email & Phone Number

Mexico

Responsible to manage enterprise accounts driving business value and technology outcomes throughout customer lifecycle with growth offerings to support Hybrid Cloud Platform strategy. Working together with clients to identify new use case adding value to their business. Architecting and co-creates MVP alongside customer practitioners. Driving increased usage and adoption products in the portfolio. Guides our customer IT executives through the changes needed to unlock the full value of hybrid cloud, showing value of software hybrid solutions to the customer and keep identification of additional opportunities for adoption, having early renewal conversations, drives upsell and works with renewal team to ensure execution of the renewal process.

Mexico City, Mexico

Responsible to manage S500 account Public Sector ensuring the adoption, consumption and use of Microsoft Cloud solutions and support offerings, helping our customers realize their business outcomes and develop and execution of the customer consumption plan and operational health, levering technical resources across all solution areas. Managing with leadership for a large and complex account, focus on ensuring delivery is driving the customer success and consistently achieving our shared objectives and outcomes.

Mexico City Area, Mexico

Responsible of leading CSMs Cloud organization, helping to maintain high level of customersatisfaction on the adoption of Oracle Applications Cloud solutions. CSMs work together withcustomer/partners to achieve customer business objectives during the implementation phaseuntil go- live. As a post sales organization, we are responsible of achieving operational KPIsdefined, handling any escalation with different teams inside the Oracle Support/ Developorganization in order to provide an action plan to solve any problems from our customer.Additionally, we are responsible to keep the Annual Recurring Renewal (ARR) and Total ContractValue (TCV) for Oracle cloud subscription, ensuring the renewal and extend of our cloud solution.CSMs act as a principal point of contact for the clients and we are 100% customer oriented, ensure their comsupcion and overall satisfation with our Cloud App, Products, Technology and Services.

Responsible for the Latin American region in delivering mission critical services (Oracle AdvancedSupport Cloud Services). Leading a high technical skill resources team and Technical AccountManager Resources. Being the principal focus to contribute to the increase of our customersatisfaction and experience. Responsible to manage P&L contracts with more than 15 millionUSD and continue growth YoY in the LAD region market, maintaining good relationships withcustomers, CIOs and C-Level. Working always in collaboration with Oracle Global Supportorganization to achieve rapid resolution of critical events in order to help our customers keeptheir business continuity. Contributing with the adoption of the best practices on the cloudservices in the Latin American region align with ITIL methodology. Additionally, leading the TAMsorganization, whose job is to deliver Financial Projects in México.

Mexico City Area, Mexico

(since Nov 2012 to May 2013 worked for Oracle as a contractor)Responsible for delivering the hardware and Software solutions on top Support Oracle AdvancedMonitoring and Resolution services for customers in Latin America, helping them to increasetheir IT services availability in order to ensure the correct operation based on ITIL practices. Actedas principal point of contact to escalate critical issues until remediation and responsible to engagethe resources needed during the restoration.Responsible for delivering projects (HW/APP) on enterprise organization, ensuring good qualityof the deliverables on time according to the planning using the PMI practices.

Managed a group of high performance Customer Service Engineers and Strategic AccountManager (SAM) to maintain and increase customer satisfaction through high quality installation,repair, modification and preventative maintenance of equipment and software within an assignedgeographical area. Responsible for managing critical issues and escalation to specializedtechnical support groups until resolution.

Responsible for the execution of all Customer Support Services related to a strategic account ofPEMEX and HSBC Bank. Acted as an EMC CSS ambassador for the customers and as thecustomers’ representative within EMC. Individually leveraged the support of local and corporateresources in managing and attaining a high level of customer satisfaction. Identified, informed,and worked with the account team on potential sales opportunities. Nurtured customerrelationships and acted as a sales enabler to drive re-purchase loyalty toward EMC equipmentand software. Ensured maximum correlation between customer requirements and EMC servicesto strive toward delivering consistent service levels by exceeding customer expectations.Responsible for providing detail reporting and trending analysis using all CSS services tools.

Responsible for managing the Government District Project Manager team to interact as a point of contact between pre-sales and sales team in order to ensure proper project handover to the delivery team. Responsible for consolidating and informing the higher level management team the financial status of Government Projects.Responsible for managing the delivery of '''billable''' Consulting Services for EMC engagements. Responsible for helping PMs manage the life cycle of moderately complex, moderate risk projects from architectural design through customer and customer service turnover. Ensures the PMs team implementation of activities is coordinated with EMC talent and Partner Resources. Acts as primary interface to the customer, vendor and all EMC personnel associated with the engagement in critical customers. Responsible for checking clear scope of Statement of Work (SOW) and Services Proposal content developed for the customer based upon customer requirements and system architecture before assigning to a PM. Ensures the team projects are delivered on time, within budget and to the satisfaction of the customer and sales.Identifies, communicates, and documents risks that might affect critical project outcomes and plans contingency accordingly as a fist level of escalation. Monitors for and identifies new and residual risk and helps PMs modify plans accordingly. Responds with appropriate sense of urgency when risks materialize as a first level of escalate to critical issues internally.Prepares, maintains and submits critical activity/progress reports and time recording/management reports in accordance with published procedures. Holds responsibility for achieving the EMC Bar of Excellence as the highest level of Customer Satisfaction.

Puebla De Zaragoza Area, Mexico

Mexico City Area, Mexico

Mexico City Area, Mexico