Creative, solution-oriented, and tech savvy professional with comprehensive experience in data entry, administrative, and customer experience management. Demonstrated expertise in delivering excellent client service and developing administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Adept at prioritizing workflows and projects, streamlining decision-making processes, preparing agendas for meetings, and executing strategic initiatives for process improvement. Self-directed, flexible, team-oriented, and a quick learner with strong time management skills. Resourceful and highly efficient at prioritizing and multitasking within fast-paced and deadline-driven office environments. Organized problem solver with outstanding interpersonal skills and attention to detail. AREAS OF EXPERTISECustomer-Centric, Patient, Active Listener, Emotional Intelligence (EQ) TECHNICAL PROFICIENCIESSoftware:Microsoft Office/365:Word, Excel, PowerPoint Outlook, OneDrive, Microsoft Teams / ZoomG Workspace (formerly G Suite):Google Docs, Sheets, Slides, Gmail, Forms, Drive, Chat, MeetHardware:Apple Mac mini M1, iPad miniHP Elite DesktopLG 32 Inch MonitorEpson Perfection V600 ScannerImage Editing: Adobe Photoshop, Affinity PhotoWeb Development: HTML, CSS, WordPressWeb Editors: Wix, WebflowType: 60+ WPMPlatforms: Mac, PCPROFESSIONAL CERTIFICATIONMicrosoft Office Specialist Certification (MOS)Currently pursuing a certification as a Front-End Web Developer and UI/UX DesignerLANGUAGESEnglish: Native, Fluent, Proficient, ProfessionalSpanish: Fluent, Proficient, Professional