Danny R. Email and Phone Number

Executed multi-level incident response through cross-functional teams to mitigate and resolve active incidents.Troubleshot and debugged Finix APIs with customers live using Zoom, Jira, and Zendesk, to solve customer-facing issues in a timely manner.Contributed to implementing new products, processors, and payment facilitators by working with technical Agile teams.Spearheaded development of Confluence knowledge base for handling internal and external issues and procedures, significantly reducing new hire onboarding.Participated in team meetings weekly, and provided input on case backlog, technical process, and new processes within the Technical Services Team.

HoursLogger lets you track your time and generate detailed invoices in one click. Get analytics on how you're spending your time and how much you're billing your customers. You can easily view recorded hours within any date range. Executed new visuals using ChartJS2 and React libraries to improve the user interface (UI), enhancing client’s UI with large number of entries. Collaborated on a team with two other junior developers to create CRUD functionality of new budget feature using Rails framework. Engineered new calendar dropdown using Haml, jQuery, and SCSS, improving user experience.Refactored existing Ruby code from Rails 4 to Rails 5.Implemented version control with GIT via Bitbucket.Integrated Agile methodologies for task management, including daily standups and sprint planning.

LEARN is a hands-on, intensive, boot camp-style school designed to help you transform your interest in programming into a craftsman’s toolbox full of new skills. In four months, the school will push you to achieve more than you thought yourself capable of while providing hands-on access to the skills needed to get a solid start in a web development career.480+ hours of direct coding experience with various languages and frameworks with an emphasis on JavaScript, React, Ruby on Rails, and PostgreSQL using Test Driven Development (TDD). Incorporated Pair Programming, Mob Programming, and Remote Programming with 15+ different cohort members while working on unique full-stack projects.Spearheaded front-end development and UI experience for Capstone Project (Tiqqit.net) using React and React-Bootstrap, expanding front-end component coverage to 100%.Generated a GitHub Repository with instructions on how to successfully build a Rails application using Amazon Web Services (AWS), decreasing generation time for new Rails application.

UC San Diego, Department of Economics is a world leader in creating some of the brightest students in the industry. The Advising Team is responsible for providing student advising and support to each student from orientation to graduation.● Revamped WordPress department website, increasing website traffic by 350% and established a user-friendly resource for students and employers to connect.● Maintained and updated Department databases for petitions and course equivalencies used by Department staff and faculty. ● Successfully led all daily operational aspects.

Collaborated with Assistant Director to create documents and large-scale projects that served staff and visiting students/families.Managed and sent out Admission Officers’ (AO’s) requests for promotional material to Recruitment Fairs/Conferences across the United States and abroad.Provided friendly customer service to students/parents via walk-ins and phone calls.

Assisted Program Coordinators and Assistant Director with general office errands including data processing and entry, creating and editing Word and Excel documents, scanning, filing, storage maintenance, and event planning. Gave newly admitted graduate student tours of the UC San Diego campus highlighting the important landmarks that make the campus famous as well as providing resources that were available to them. Assisted in planning and executing quarterly social events that included networking with the GLI staff as well as the graduate student body.

Learned basic customer service skills such as greeting and talking with customers, providing information about the type of food available and the cost. Learned how to prepare nutritious meals for students. Worked different weekly positions and shifts, allowing for flexible interaction with the company.