Social Services Program Manager
Current• Develop, monitor and evaluate programs and services for clients to improve programmatic efficiencies. • In collaboration with Managing Attorney, oversee execution of processes and systems within the local office to enable the interdisciplinary client services team to serve clients effectively and efficiently, maximizing internal resources to serve the greatest number of survivors. • Develop team workplans, track grant metrics, and ensure program activities are aligned with organizational goals • Lead advocacy initiatives and work creatively to elevate clients’ voices to create systemic change. • Lead education and outreach activities and represent Tahirih at local coalitions, taskforces and working groups. • Contribute to foundation and grant proposal, quarterly reports, donor site visits and audits. • Hire, onboard, and supervise social services staff and interns. • Mentor and support staff and interns to triage client emergencies, provide crisis intervention, safety planning, and education about victim’s rights to clients. • Lead relationship building and maintain up to date resource network to improve client access to housing/shelter, food banks, education, transportation, counseling, medical services, public benefits, Crime Victims Compensation, and other social services available locally.