Febby Fitria Candra Email & Phone Number

Australia

Oct ‘23 - Jan ’24: Community Happiness Team Member at BoodyFeb ‘24 - present: LiveChat agent for Respondus

Jakarta, Indonesia

• Compute ticket costs, issue and reissue airline tickets• Experience in using GDS (Amadeus, Galileo, Sabre, etc.)

Australia

• Jun - Jul ‘21: Apprenticeship Program• Aug ‘21: Bench Development Program• Sep ‘21 - Feb ‘23: Web Service & Voice Support Agent for Clipboard Health Inc.• Delivered exceptional services to customers as a dedicated Customer Support Agent for Clipboard Health Inc.• Met client's expectation on Key Performance Indicator; solving +350 customers inquiries weekly through CRM platform/helpdesk such as Zendesk and Five9, etc.• Category "A" agent in Clipboard Health Inc. for Quality Assurance.• Communicated effectively with team members and managers.

Bandung, West Java, Indonesia

• Collaborated in writing English books for Primary School “Our Way” and “Our Trail” specifically for 2nd Grade. The books have been distributed in more than 20 private schools in Bandung and KBB.• Modified “Our Way” to “Our Way Digital” specifically for 2nd Grade. • Contributed to create content of English Self Learning for Tentara Nasional Indonesia Angkatan Darat.• Evaluated modules of English Self Learning for Tentara Nasional Indonesia Angkatan Udara.• Compiled English materials for Teaching Programs: Easy English Learning (EASEL) and Confident to Speak English (CTOSE).• Assigned to MI SCI Bandung for teaching Primary School Students (1st Grade).• Assigned to Harrasima Inventory Logistic and Daarut Tauhid English Program to be an English Instructor for English for Business.

Jakarta, Indonesia

• Prepared letters of offer to be sent• Compiled files and documents • Compiled occupancy reports• Met new tenants

Bachelor'S Degree, Linguistics

Diploma Iii, English Language And Literature, General

Activities and Societies: The Student Executive Board (BEM) Politeknik Negeri Bandung, Student Association of English Department.