Feda Fouda Email & Phone Number

Melbourne, Vic, Au

Laverton North, Victoria, Australia

- Manage the End-To-End processes of the quality projects.- Facilitate the development and implementation of department processes.- Identify bottlenecks and develop gap processes. - Prepare quality management plan for products. - Implement a quality management system (QMS) for Manufacturing, Finance and Warehouse departments.- Establish and maintain a company platform for visibility and sharing of existing quality issues.- Develop and improve quality systems and… Show more - Manage the End-To-End processes of the quality projects.- Facilitate the development and implementation of department processes.- Identify bottlenecks and develop gap processes. - Prepare quality management plan for products. - Implement a quality management system (QMS) for Manufacturing, Finance and Warehouse departments.- Establish and maintain a company platform for visibility and sharing of existing quality issues.- Develop and improve quality systems and standards, ensuring they meet required standards.Achievements:- Provided remote training to various teams across the business. - Lead and managed the Quality Management System (QMS) project to adopt ISO 9001:2015 Framework (over 120+ processes, 30+ standard operating procedures, over 10+ policies documented, revised, approved across manufacturing & quality departments). - Documented a Quality Manual for Manufacturing outlining the QMS.- Managed various teams including (Manufacturing, Finance & Warehouse) to ensure highest standards met during QMS implementation. - Managing document control for the QMS. - Lead ana transformed a manufacturing function (manual test sheets) into a digital one by using the Safety Culture platform. - Created, Improved and Documented all quality department processes. - Excelled stakeholder management across multiple departments. Show less

Melbourne, Victoria, Australia

• Scheduling of the project designs and workloads for each Project Team.• Assist with the development and implementation of scheduling systems and processes.• Provide accurate and up-to-date information to customers in a timely manner including sending order acknowledgments, drawings and drawing transmittals, technical data and replying to general email correspondence.• Interact with Project Teams, Design Teams and customers to coordinate projects, maintaining an open flow of… Show more • Scheduling of the project designs and workloads for each Project Team.• Assist with the development and implementation of scheduling systems and processes.• Provide accurate and up-to-date information to customers in a timely manner including sending order acknowledgments, drawings and drawing transmittals, technical data and replying to general email correspondence.• Interact with Project Teams, Design Teams and customers to coordinate projects, maintaining an open flow of communication.• Managing workloads for all Draftspersons, including importing and exporting files as required.• Compilation and distribution of daily reporting.• Assist with administrative duties as required ensuring the smooth flow of projects through the PMO.• Provide overall support to PMO Coordinator and Project Coordinators to maintain effective and efficient project administration and project deadlines. Show less

- Assisted in the preparation and dispensing of medications- Collaborated in the preparation of extemporaneous pharmaceuticals- Accurately counted and poured medications from stock containers- Repackaged and label products and extemporaneous doses- Received and input prescription orders into the system- Liaised with healthcare providers to ensure the accuracy of prescription information- Released refill medications and over-the-counter products in accordance with… Show more - Assisted in the preparation and dispensing of medications- Collaborated in the preparation of extemporaneous pharmaceuticals- Accurately counted and poured medications from stock containers- Repackaged and label products and extemporaneous doses- Received and input prescription orders into the system- Liaised with healthcare providers to ensure the accuracy of prescription information- Released refill medications and over-the-counter products in accordance with existing procedures- Requested new prescriptions from physicians where necessary- provide patients and customers with necessary information about their prescriptions, medications, and products- Provided excellent client services, responding to inquiries and issues- Ensured accuracy of all prescriptions and medication dispensation- Communicated with pharmacists and managers to ensure smooth progress and responsible dispensing Show less

Applying technical support expertise to identify and provide resolutions to technical problems in a complex information infrastructure environment, with the need to integrate DELL EMC products and systems with other EMC and non-EMC computer systems operated by customers.- Shared acquired knowledge concerning problem resolution with others to be used in future problem resolution, which helped to increase awareness of the team members with different cases scenarios- Acted as a… Show more Applying technical support expertise to identify and provide resolutions to technical problems in a complex information infrastructure environment, with the need to integrate DELL EMC products and systems with other EMC and non-EMC computer systems operated by customers.- Shared acquired knowledge concerning problem resolution with others to be used in future problem resolution, which helped to increase awareness of the team members with different cases scenarios- Acted as a technical advocate with DELL EMC Engineering team to solve any bug issues that occurred on any of the new codes, which helped in preventing any bugs issues to occur before implementing the new code releases.- Kept a record of high-level customer satisfaction through my years of service in the CS team, achieving 5 Customer Satisfaction Awards.Achievements:- Acted as a technical advocate for global customers (ATMOS, Telstra, Optus) and provided bi-weekly technical documentation- Acted as Cairo’s global representative for Mountain Top Steering Committee- Provided remote training sessions across different Geo (Ireland, India, and China)- Provided onboard training for new hires boot camp- Worked on internal projects where I had to use my coding skills including Perl, Python, Java, C++ Show less

Melbourne, Australia

- Developed proof of concept mobile applications for field technicians- Performed quality assurance duties, including compliance testing against product monitoring dashboards for Global Operations Centre (GOC) and testing of new features- Developed wireframes for mobile applications, allowing field technicians to start and stop network changes- Communicated with team members to accomplish objectives

Master’S Degree, Master Of Engineering Management

Bachelor’S Degree, Communication And Electronics Engineering, 3.3

First Class Honours