Federico Barona Email & Phone Number

United States

Remote, United States

Acted as an IT business consultant between the Business Operations (BusOps) division and the newly acquired Managed Services (MS) division of Red River (RR). Main responsibilities were:• Provide clear transparency between business leaders where pain points exist and what is being done to overcome them o Develop processes for creating remedy pipelines and prioritization schemes as well as change management• Communicate clear initiatives for joint business leadership evaluation and roadmapping that address business goals and priorities• Ensure multi-year roadmaps and strategies leverage enterprise capabilities and architecture• Work to ensure processes provide smooth customer transition between sales, project, onboarding and managed services phases• Build effective partnership and relationships teams across the organization by avoiding process, data and communication silos• Review sales, SOW and billing handoffs to ensure continuity and eliminate billing errors• Ensure customers are migrated from legacy ticketing system to corporate ticketing system and all needed training, transformations and customizations take place

Remote, United States

Provided successful operational leadership for the company’s Department of Veteran’s Affairs (VA) Unified Communications (UC) project pipeline valued at approximately 85 million dollars. Responsibilities included: internal and customer facing pre-sales engagement; budget management/reporting; third party contractor vetting/negotiation/hiring; program reporting (customer and internal leadership); resource management; project management; project dependency alignment; team mentorship; process building.Notable Contribution:Creation of a services matrix which mapped professional service hours required to fulfill solutions being proposed. The hours were mapped to specific device types and to the appropriate engineer levels for easy quote calculations and easy SOW building. The matrix also include implementation durations to assist in building initial project timelines for estimations. Use of the matrix not only led to faster responses to quotes but increase confidence and accuracy of the quotes and reduced missed scoped.

United States

Change Healthcare – Technical Infrastructure Project ManagerProjects include replacement of server telemetry, event and action handling for enterprise command center; enterprise asset management software implementation and configuration; and enterprise mobile app replacement implementation and launch. In addition to typical project management responsibilities, ancillary duties include: • Work in conjunction with the Business to facilitate the definition of service levels and customer requirements. • Interact with existing or potential stakeholders and the Business to determine their needs and to develop plans for improving delivery.• Support stakeholders in design, priority setting and implementation according to the Business’ strategic initiatives.• Identify opportunities for improving and streamlining IT processes as well as eliminating security risks (compliance).• Responsible for identifying the required project resources; for their technical or functional development, performance, and/or termination during the project.• Build cohesive teams in the midst of complex social and organizational politics and business silos.

Raleigh-Durham, North Carolina Area

Specific Skills: Developing Budgets, Coaching, Supervision, Staffing, Project Management, Management Proficiency, Process Improvement, Tracking Budget Expenses, Self-Development, Planning, Performance Management, Resource Management, Verbal Communication, Business Analysis, Project Initiation, Change ManagementSpecific Duties:- Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, and coaching employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; enforcing policies and procedures.- Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.- Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.- Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Plano, Tx

Responsible for the successful delivery of Enterprise Content Management & Enterprise Search implementations, conversions, and integrations for multiple clients in various industries. Main tasks entail:• Managing labor budgets• Developing and managing project plans & timelines• Tracking project milestones• Creating deliverable schedules• Performing quality assurance of deliverables• Serving as the client point of contact for Avalon• Writing status reports• Utilizing advanced Vignette Collaboration features for client communication• Utilizing Vignette Collaboration to develop corporate repositories of standard operating examples, guidelines and templates for project management

Pensacola, Florida Area

Scope of responsibility was diverse while managing IT solutions for this education consulting firm with clients throughout the U.S. and Europe. Established corporate communication infrastructure to enable teleconferencing, remote systems support as well as application development and production environments. Full accountability for overall strategy of technology acquisition and integration support for company personnel located across the eastern U.S. Managed vendor relationships, performed risk assessments against planned milestones and coordinated external dependencies. Played a role in company’s technical solutions for the U.S. Navy’s Revolution in Training, which reduced their training costs in excess of $400 million. Led a development team to create business reporting systems which integrated seamlessly into existing client environments of data silos, content management systems (Outstart Evolution LCMS, Saba LMS) and enterprise network.

Isu, Camp Shelby, Mississippi

While serving at Camp Shelby, Mississippi, one of nation's largest reserve component training sites, I was assigned to the following three headquarters areas:1. Transportation 2. Directorate of Logistics (DOL)3. Training Issue Subsistence Activity (TISA)My role was to provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. I was also tasked with the creation of warranted and repeatable procedures of operation that streamlined communication, reduced dependencies and hand offs, and fulfilled the specific mission of the office.

Pensacola, Florida Area

Oversaw the use of technology company-wide and identified avenues for performance improvement through the use of technical solutions. Responsible for managing, growing and coordinating with providers for the company’s telecommunication infrastructure which supported Internet, Intranet, and PBX functionality. Networking and telco services supported over 80 employees that included a 60 person call center which featured integrated Internet surveying and dialing software. Provided systems support and help desk services. Was the technical expert and project manager for the evaluation, development, and implementation of information technology projects and internal business processes.