Federica Frezza Email & Phone Number

Denver, Co, Us

Efficiently manage open order reports, providing customers with weekly updates on shipment schedules, enhancing transparency and communication in the supply chain process.Proactively identify opportunities for product substitutes and alternatives, contributing to a more agile and responsive supply chain operation.Analyze negative margin situations, diagnosing root causes, implementing corrective actions, and devising preventive strategies to safeguard profitability.Proficient in process mapping using Visio, creating detailed documentation to facilitate understanding and promote standardization across workflows.Serve as a CRM administrator, overseeing day-to-day operations, configuration, and support, ensuring data accuracy and providing training to enhance user proficiency.

Denver, Colorado, United States

• Provide high-quality document translations in Italian, Spanish, and English, ensuring consistency of terminology• Demonstrate the highest standards of professional behavior, including when dealing with confidential information• Ensure adherence to lexical, stylistic, and semantic content of the original, and confirming to formatting guidelines

Denver, Colorado, United States

• Transformed a failing business into a thriving one, increasing YoY sales by 20-25%, and playing a key role in shaping the company's long-term path towards remaining a profitable business, while leading operations projects with direct impact on KPIs• Perform administrative duties, organize and coordinate day-to-day operations and procedures, ensuring effectiveness and efficiency• Generate, distribute, and analyze accounting/budget reports, consistently increasing monthly sales• Drive business development and key strategic decisions via analysis, insight, excellent communication skills, and problem-solving; promotions, market research, forecast of sales; generate reports to track results and efficiency of the team• Manage all company billing - verify, process and approve; purchase materials and plan inventory• Reduce variable costs through tighter controls on expenditures, inventory waste, and price monitoring• Recruit, hire and supervise staff and provide Health & Safety training to ensure compliance, achieving Partners in Food Safety Awards; compile time and attendance reports for all personnel and process employee payroll• POS support and maintenance• Provide financial management information by preparing financial status analysis and reports• Gather information used to assess what changes need to be made to solve problems, improve the business, and reach goals

Playa Del Carmen, Quintana Roo, Mexico

• Managed preparation of import documentation, quotations, bookings of both air and ocean FCL/LCL shipments• Directed all company activities and oversaw day-to-day operations including retail, marketing, sales, customer service• Managed budgeting, cost control, payroll, general accounting, accounts receivable/payable, and full P&L statements• Developed marketing strategies, and studied industry trends in order to determine additional needed sales promotions• Ensure KPIs are met for responsible areas; driving continuous improvement of processes and results• Establish measurement systems to improve performance and accountability of team members• Ensuring staff receives the necessary resources and training to deliver effective services• Completing performance reviews, counseling, recommending promotions, making salary decisions, and hiring and terminations • Analyze problems, develop solutions and communicate the resolution to team members as well as management • Provided a superior customer experience through commitment to engaged communication, action, and follow-up• Maximized efficiency and productivity through extensive process analysis and continuous improvement changes

Business Administration & Business Economics

➤ (Corso di Laurea in Economia Aziendale)

Education record

➤ Courses towards a Degree in Business Administration: 1st year of University attended before transferring to Italy

Private Pilot License

Flight training and ground school towards a Private Pilot’s License.

Airport Security Training

Activities and Societies: Airport security training; interactive discussion, practical exercises & scenario resolution.