AeroLeads people directory · profile

Federica Suffia Email & Phone Number

Instructional Designer - Customer Success and Sales Enablement at Hyland
Location: Reading, England, United Kingdom 10 work roles 3 schools
1 work email found @holidaylettings.co.uk 1 phone found area 781 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email f****@holidaylettings.co.uk
Direct phone (781) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Hyland
Role
Instructional Designer - Customer Success and Sales Enablement
Location
Reading, England, United Kingdom
Company size
4170 employees

Who is Federica Suffia? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Federica Suffia is listed as Instructional Designer - Customer Success and Sales Enablement at Hyland, a company with 4170 employees, based in Reading, England, United Kingdom. AeroLeads shows a work email signal at holidaylettings.co.uk, phone signal with area code 781, and a matched LinkedIn profile for Federica Suffia.

Federica Suffia previously worked as Instructional Designer - Customer Success & Sales Enablement at Hyland and Senior Customer Success Manager - Alfresco Software at Hyland. Federica Suffia holds Master Of Laws (Ll.M.) / Laurea Specialistica In Giurisprudenza, Italian Law, 106/110 from Università Bocconi.

Company email context

Email format at Hyland

This section adds company-level context without repeating Federica Suffia's masked contact details.

{first}.{last}@holidaylettings.co.uk
86% confidence

AeroLeads found 1 current-domain work email signal for Federica Suffia. Compare company email patterns before reaching out.

View email format View company profile Management contacts
Profile bio

About Federica Suffia

After realising that to be an excellent and happy lawyer you need more than a strong belief in justice, I opted for a post-graduation career change. During my time in Paris, I started to develop a strong interest in Digital Trends, Customer Experience and Customer Satisfaction. The extensive experience with TripAdvisor allowed me to grow both professionally and personally, opening new scenarios within the Sales team as Customer Success Manager.Customer Success should't be looked at as an isolated department, but a core value and shared goal within each part of the organisation, especially in B2B companies. IT and information accessibility have been shaping new relationships where a charming Sales Representative is no longer the only active ingredient in the transaction. Customer Success is the key to increase LTV, reduce churn and maintain a healthy level of customer retention.Passionate and professional, I work hard to get better every day and I surely have high quality standards. I respect and get along with colleagues that are motivated and collaborate to grow the business and find new optimal solutions. I value equality and diversity and I believe employees' opinions are valuable when aim toward the company's success.

Listed skills include Customer Service, Customer Experience, Foreign Languages, Front Office, and 13 others.

Current workplace

Federica Suffia's current company

Company context helps verify the profile and gives searchers a useful next step.

Hyland
Hyland
Instructional Designer - Customer Success and Sales Enablement
Reading, GB
Website
onbase.com
Employees
4170
AeroLeads page
Company profile
View company profile Email format
10 roles

Federica Suffia work experience

A career timeline built from the work history available for this profile.

Instructional Designer - Customer Success And Sales Enablement

Hyland

Reading, GB

Instructional Designer - Customer Success & Sales Enablement

Current
Hyland

Reading, England, United Kingdom

  • Created New Hire Onboarding Paths for multiple roles in Customer Success, including Customer Success Managers, Renewal Managers, Technical Account Managers, Customer Care Advocates and Community Specialists.
  • Worked on 150+ individual eLearning courses for new hires and existing employees in our Customer Success and Sales organization. Courses include videos, interactive activities, reading comprehension and shadowing. I.
  • Assisted during LMS implementation, Brainshark and Highspot. Expert user of Brainshark, reported technical issues on behalf of the team and recommended enhancements. Given early access to Highspot to help with.
  • Design and KB tools: Articulate Storyline, Camtasia, Vyond, PowerPoint, Canva, Audacity, Gimp, Confluence, Quip, internal website.
  • Demonstrated ability to successfully collaborate with SMEs and key stakeholders. Because of my Customer Success background, I also acted as an SME in multiple projects.
  • Worked on process-oriented training, including tools like Salesforce and Gainsight, as well as skill-focused training sessions.
Jun 2021 - Present

Senior Customer Success Manager - Alfresco Software

Hyland

Reading, England, United Kingdom

Mar 2021 - Jun 2021

Customer Success Manager - Alfresco Software

Alfresco

Maidenhead, United Kingdom

ECM-PBM-RM solutions.EMEA | France - Belgium - Romandy - Luxembourg

Nov 2019 - Feb 2021

Customer Success Manager

Canvas

London, United Kingdom

Canvas is a venue marketplace that directly connects event organisers and venues. They bring leads directly to the Venue Manager's inbox and both parties can communicate without any middleman.As Customer Success Manager, I took care of all existing members (B2B), offering specific assistance with onboarding and making sure profiles were set up for success..

Sep 2018 - Oct 2019

Customer Success Executive For Tripadvisor Hotels, Inside Sales

Tripadvisor

Oxford, United Kingdom

  • 350+ Hotels/B&B/Speciality Lodging in France
  • Customer centric Account Management, Marketing consultation, Upselling and Cross-Selling: development of customer relationship to achieve business goals, reduce churn, increase customer LTV and generate incremental.
  • Consultative Sales approach that provides Marketing Optimisation and Customer Satisfaction: show value and results to gain trust. Focus on assisting our customers to maximise revenue and build online reputation.
Apr 2018 - Sep 2018

Marketing Optimisation Consultant For Tripadvisor Hotels, Inside Sales

Tripadvisor

Oxford, United Kingdom

  • 600+ Hotels/B&B/Speciality Lodging in France
  • B2B support and guidance to define marketing and sales strategies to promote online reputation through TripAdvisor and alternative marketing platforms. Main goal of the role: driving Product Adoption to achieve.
May 2017 - Mar 2018

Customer Service Advisor For Tripadvisor Vacation Rentals

Tripadvisor

Oxford, United Kingdom

  • Level 2 Customer Support - Escalation Desk
  • B2B and B2C assistance.
  • Inbound, outbound calls and emails in three languages (French, English, Italian).
  • Management of escalated complaints alongside Customer Relationship Department.
  • Participation in several projects alongside Finance and Product. Among them: system integration and payouts of 100 bookings generated through the House Trip platform before being acquired by TripAdvisor.
Nov 2015 - Apr 2017

Receptionist

Hip Hop Hostels

Paris, Île-de-France, France

  • Working at the front desk providing customer support.
  • Responsible for all reservations taken through many reservation sites, over the phone and e-mail.
  • Responsible for Social Networks (Facebook, Reviews on reservation sites).
  • Dealing with customer complaints.
  • Supporting the manager to devise strategies to improve the business and create efficient operating procedures.
  • In charge of training new staff.
Oct 2013 - Oct 2015

Animatrice Opératrice Attractions

Disneyland Paris

Chessy

Onsite assistance of visitors in three languages, management of Guest flow, opening, functioning and closing of several park attractions in both Disneyland Park and Walt Disney Studios Park.

Feb 2012 - Oct 2013
Team & coworkers

Colleagues at Hyland

Other employees you can reach at onbase.com. View company contacts for 4170 employees →

PG Patty Gajewski Patty Gajewski Colleague at Hyland Westlake, Ohio, United States, United States View → WS Wendy Schulte Wendy Schulte Colleague at Hyland Cincinnati Metropolitan Area, United States View → KS Koulik Sarker Koulik Sarker Colleague at Hyland Kolkata, West Bengal, India, India View → RM Rohit Mondal Rohit Mondal Colleague at Hyland Kolkata, West Bengal, India, India View → HJ Heather Jones Heather Jones Colleague at Hyland Lake Mary, Florida, United States, United States View → NT Nickie Toles Nickie Toles Colleague at Hyland Indianapolis, Indiana, United States, United States View → ST Shaun Tan Shaun Tan Colleague at Hyland Singapore, Singapore View → KK Kathy Kottenbrock Kathy Kottenbrock Colleague at Hyland Olathe, Kansas, United States, United States View → MH Manan Hemani Manan Hemani Colleague at Hyland Kolkata, West Bengal, India, India View → BA Brad Arnold Brad Arnold Colleague at Hyland Greater Chicago Area, United States View →
3 education records

Federica Suffia education

Master Of Laws (Ll.M.) / Laurea Specialistica In Giurisprudenza, Italian Law, 106/110

Università Bocconi

Italian High School Diploma, Maths And Foreign Languages (French, English And German)

Liceo Scientifico
FAQ

Frequently asked questions about Federica Suffia

Quick answers generated from the profile data available on this page.

What company does Federica Suffia work for?

Federica Suffia works for Hyland.

What is Federica Suffia's role at Hyland?

Federica Suffia is listed as Instructional Designer - Customer Success and Sales Enablement at Hyland.

What is Federica Suffia's email address?

AeroLeads has found 1 work email signal at @holidaylettings.co.uk for Federica Suffia at Hyland.

What is Federica Suffia's phone number?

AeroLeads has found 1 phone signal(s) with area code 781 for Federica Suffia at Hyland.

Where is Federica Suffia based?

Federica Suffia is based in Reading, England, United Kingdom while working with Hyland.

What companies has Federica Suffia worked for?

Federica Suffia has worked for Hyland, Alfresco, Canvas, Tripadvisor, and Hip Hop Hostels.

Who are Federica Suffia's colleagues at Hyland?

Federica Suffia's colleagues at Hyland include Patty Gajewski, Wendy Schulte, Koulik Sarker, Rohit Mondal, and Heather Jones.

How can I contact Federica Suffia?

You can use AeroLeads to view verified contact signals for Federica Suffia at Hyland, including work email, phone, and LinkedIn data when available.

What schools did Federica Suffia attend?

Federica Suffia holds Master Of Laws (Ll.M.) / Laurea Specialistica In Giurisprudenza, Italian Law, 106/110 from Università Bocconi.

What skills is Federica Suffia known for?

Federica Suffia is listed with skills including Customer Service, Customer Experience, Foreign Languages, Front Office, Hotel, Customer Satisfaction, B2B Marketing, and French.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.