Federico Flacco personal email
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Federico Flacco is a Partner at Omega3C at Omega3C. He possess expertise in crm, management, contact centers, training, bpo and 19 more skills. Colleagues describe him as "Federico is a good and key manager to work and share experience with. I was a customer, he managed very well the relationship with us and the cooperation permitted to achieve the challenge target of TOSHIBA and SITEL with good performance, managed and controlled from him. He is very professional and I can suggest him to every company is looking a manager to create a company startup or to manage a site." and "Federico is a good manager and ever loosing sight of the strategic objective and with proactive approach, he’s able to achieve targets involving all business partners and keeping them always focused on"
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PartnerOmega3C Mar 2012 - Present
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Site DirectorSitel May 2010 - Jan 2012− Responsibility of the Italian Business Unit− Client relationship and management with all the existing accounts in Italy− Leader and escalation point for all the departments − Responsibility of the Sales department− Project Management for new campaigns to be developed and implemented -
Senior Operation ManagerSitel May 2007 - May 2010- Overall Operational responsibility of the Italian Business Unit- Client relationship and management with all the existing accounts in Italy (HP, Microsoft, Linksys, Bosch, Johnson Controls, Banca per la Casa – Unicredit Group, Fujitsu Siemens Computers, Other Clients)- Leader and escalation point for all the Delivery Managers in charge of the Operations- Actively support the Sales and Marketing department to develop the local and EMEA business- Project Management for new campaigns to be developed and implemented- Account plans creation and maintenance
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Client Delivery ManagerSitel Jan 2006 - May 2007Responsible for:- Microsoft Contact Centre (Information Technology)- Unicredit 'Banca per la Casa' Contact Centre (Finance & Bank)- Johnson Controls Contact Centre (Facility)
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Training & Quality ManagerSitel 2004 - Jan 2006- Responsible of the training and quality of service- Responsible of Customer Satisfaction- Analysis activities, project, coordination of the training path - Reporting
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Trainer And ConsultantIstud 2001 - 2004- Training needs analysis - Project and coordination of the master in Customer Relationship Management, for the Specialization course of Business Management and New Technologies part of the course of Service Management.- Teaching and research activities on Knowledge Management, Virtual Communities and Customer Satisfaction.- Consulting activities on Project Management and Knowledge Management.- Consulting activities on web communication project structuring (company portal, intranet) towards internal personnel.- Organization and Content Management activities for the structuring of training path in e-learning modality.- Editor of the newsletter and various articles for the on line community Poolweb (www.poolweb.it). -
ConsultantOrma 2000 - 2001- Consultancy activities
Federico Flacco Skills
Federico Flacco Education Details
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IstudBusiness Management -
Berufliche Fortbildungszentren Der Bayerischen Wirtschaft Gemeinnützige Gmbh Of NurembergProject Management
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Ecolé Supérieure De Commerce Di GrenobleCollaborative Networking
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University MilanSociology
Frequently Asked Questions about Federico Flacco
What company does Federico Flacco work for?
Federico Flacco works for Omega3c
What is Federico Flacco's role at the current company?
Federico Flacco's current role is Partner at Omega3C.
What is Federico Flacco's email address?
Federico Flacco's email address is fe****@****ail.com
What schools did Federico Flacco attend?
Federico Flacco attended Istud, Berufliche Fortbildungszentren Der Bayerischen Wirtschaft Gemeinnützige Gmbh Of Nuremberg, Ecolé Supérieure De Commerce Di Grenoble, University Milan.
What are some of Federico Flacco's interests?
Federico Flacco has interest in Travelling, Football, Reading, Hobbies.
What skills is Federico Flacco known for?
Federico Flacco has skills like Crm, Management, Contact Centers, Training, Bpo, Start Ups, Strategy, Workforce Management, Telecommunications, Customer Satisfaction, Team Management, Customer Experience.
Who are Federico Flacco's colleagues?
Federico Flacco's colleagues are Donata Orlandini, Filippo Quadrini, Monica Sartori, Andrea Verduci, Lucía Grisolía, Luca Fanelli, Silvia Volonté.
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