Federico Visci Email & Phone Number

Madrid, Es

Madrid, Comunidad De Madrid, España

Promoted to Senior for outstanding performanceCore Team Member providing case management and tools supportSpanish and Portuguese representativeManagement of VAT refund queries through SalesForceAverage of 55 cases handled per dayFull translation from English to Spanish & Portuguese of Help & Support Portal through ConfluenceLevel 2 training for new members on the tasks to be performed as a Customer Service Representative.

Buenos Aires, Argentina

Inspection of finished product ensuring that it complies with the pre-established quality standards and it works perfectly.Reparation of defective components of the finished product.

Cologne, Germany

Responsible for the final presentation of each command.Standardization of innovative production recipes to maintain a consistent kitchen and the satisfaction of diners.Responsible for the development and implementation of policies and procedures for smooth operations and food safety.Monitoring of equipment maintenance and sanitation of kitchen facilities.Preparation of orders of supplies, control and storage.Promoted to Sous Chef for good performance.

Prague, Czech Republic

Using hostel resources to maximize guest satisfaction & optimize revenues.Analysing statistical information and drawing conclusions to improve operations.Ensuring the accurate and timely submission of payroll data to the corporate office.Providing the hostel owners with regular reports on the hostel´s operating objectives and fiscal performance.Aggressively managing all the independent revenue and expense areas to ensure profitability.Accurately forecasting… Show more Using hostel resources to maximize guest satisfaction & optimize revenues.Analysing statistical information and drawing conclusions to improve operations.Ensuring the accurate and timely submission of payroll data to the corporate office.Providing the hostel owners with regular reports on the hostel´s operating objectives and fiscal performance.Aggressively managing all the independent revenue and expense areas to ensure profitability.Accurately forecasting revenues/expenses.Regularly inspecting the hostel rooms, exterior, kitchen area and bar. Show less

Buenos Aires, Argentina

Reduced number of trouble tickets 50% by performing diagnosis and repair of malfunctioning ATMs, SelfServs and PCs in the field of the NCR brand.Minimized downtime by providing immediate onsite assistance for all technical issues.Resolved over 150 customer requests per quarter; exceeded the team satisfaction score with an overall score of 107%.Assisted colleagues to help our team reach our regional goals.Performance-based promotion to zone leader of Buenos Aires main area.

Buenos Aires, Argentina

Greeted customers as they entered the dealership and answered questions about the options, prices, features, and availability of various vehicles, with a special focus on VOLKSWAGEN.Provided detailed demonstrations of vehicle functionality and options, and facilitated test drives.Educated customers on leasing and financing options, and explained which vehicles fit their budget to reduce the risk of faulty loans.Maintained 90% customer satisfaction rate.Established ongoing… Show more Greeted customers as they entered the dealership and answered questions about the options, prices, features, and availability of various vehicles, with a special focus on VOLKSWAGEN.Provided detailed demonstrations of vehicle functionality and options, and facilitated test drives.Educated customers on leasing and financing options, and explained which vehicles fit their budget to reduce the risk of faulty loans.Maintained 90% customer satisfaction rate.Established ongoing relationships with new customers; providing excellent customer service during the purchase, and maintaining communication after the sale to ensure satisfaction.Closed 31% of deals successfully, averaging 11-13 sales a month.Handled customer complaints and investigated grievances to improve overall customer experience. Show less

Buenos Aires, Argentina

Greeted customers as they entered the dealership and answered questions about the options, prices, features, and availability of various vehicles, with a special focus on RENAULT.Provided detailed demonstrations of vehicle functionality and options, and facilitated test drives.Educated customers on leasing and financing options, and explained which vehicles fit their budget to reduce the risk of faulty loans.Maintained 86% customer satisfaction rate.Established ongoing… Show more Greeted customers as they entered the dealership and answered questions about the options, prices, features, and availability of various vehicles, with a special focus on RENAULT.Provided detailed demonstrations of vehicle functionality and options, and facilitated test drives.Educated customers on leasing and financing options, and explained which vehicles fit their budget to reduce the risk of faulty loans.Maintained 86% customer satisfaction rate.Established ongoing relationships with new customers; providing excellent customer service during the purchase, and maintaining communication after the sale to ensure satisfaction.Closed 27% of deals successfully, averaging 8-10 sales a month.Handled customer complaints and investigated grievances to improve overall customer experience. Show less

Buenos Aires, Argentina

Managed setup and tear-down of sound and music equipment before and after corporate events.Responsible for the patching of monitors and placement of microphones on stage.

Buenos Aires, Argentina

Administrative work, customer service and coordinating with suppliers.Performance-based promotion to media editor as well as photographer, cameraman and projectionist in social and corporate events.

Buenos Aires, Argentina

Welcoming customers, operating cash register and space management.

Bachelor Degree, Tourism & Hospitality Management, 8.03

Degree certified by the UNWTO. Themis I have been one of the distinguished students of the class of 2017 with honors.

Electronics Technician, Electronics, Technology, Communications, 7.03