Fёdor Skrynnikov Email & Phone Number

Sydney, NSW, AU

Needham, MA, US

Mission: to provide tooling that drives cultural shiftsI've set on a journey to establish one of the industry's leading SRE and DevX teams.My focus includes:1) refine the Incident Management Process concentrating on driving 3 MTTRs (Mean Time to React, Mean Time to Restore, and Mean Time to Remediate), I'm also on-call firsthand as an Incident Commander.

Needham, MA, US

As a Sr Technical manager I was responsible for up to 4 teams during different periods including remote one in Vietnam and Salesforce team. I was coordinating and building a bigger domain where every teams was playing an essential role but had to fit in a bigger picture and bigger mission and vision. At the same time I was helping teams to build their own.

Needham, MA, US

• As a technical manager of a team that is accountable for the whole customer service area I was constantly working on establishing and adjusting strategic goals, establishing clear SLAs for services that we were.
• Salesforce migration
• Help Centre
• Expanding tooling that allowed customers to self-serve
• Live-chat and chatbot as a part of strategic view on delivering help to our customers Responsibilities:
• Helping people

Needham, MA, US

• Self Services across all of the points of sales for managing customer's own bookings implementation
• Designed and involved in the implementation of self service features across multiple platforms
• Major CRM platform refactoring from jsp and struts2 to angular, requirejs, spring REST APIResponsibilities:
• Coding, development and troubleshooting
• Code review
• Solution design

Needham, MA, US

• Booking and Payment server delivery It was a huge project that lasted for couple of years that I joined in the middle and was able to participate in new features development, lots of refactoring and simplifications as.
• CRM tool delivery (VRS2) VRS2 is an internal CRM platform that is sitting on top of the booking server for CS agents in order to action booking's modifications Main technologies: struts, hibernate, JSPResponsibilities:
• Coding, development and troubleshooting
• Code review
• Solution designAchievements:
• successful projects delivery

Shenzhen, Guangdong, CN

• Software engineer responsibilities:
• Feature development and bug fix in the multi-chain enterprise project based on J2EE technologies for the several biggest mobile operators of Russia and Ukraine
• Architecture design and implementation from scratch Spring+Hibernate based web portal for mobile operator which represents Voicemail service
• Architecture design and reimplementation from scratch web portal using Jersey REST, Angular JS with CoffeeScript for one of the biggest mobile operators in Russia https://messages.megafon.ru which represents Unified.
• Code review
• Caring sprint planning and retrospective meetings

Zug, CH

• “ZigBee” wireless stack of protocols implementation for System on-chip devices based on Cortex M3 using C/Embedded C++.Responsibilities:
• MAC, NWK layers implementation
• Bug fix in APS and Security layers
• Preparation and supporting during certification procedure Achievements:
• My technical skills and involvement into the project allowed me to be chosen for performing certification procedure in USA which was successfully completed, meaning that our code was fulfilling all the IEEE 802.15.4.

Mountain View, CA, US

• Embedded development for Mobile market on BREW and uiOne platforms (C/Embedded C++) working on the contracts for Kyocera Wireless, Verizon, Sprint and lots of others.Developer’s responsibilities:
• Architecture design
• Bug fix and feature development in part of mobile phones firmware.
• Code review of my colleaguesTeam Lead’s responsibilities:
• Manage a team of 5 engineers
• Minimize all the interruptions in engineer’s work by taking over non code related tasks