Fei Mo Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

New Zealand

>> Coordinated with Warehouse Managers and Bulk Pick team for data collection, identified the scope and extracted relevant data to create SOPs of sorter (a new project) for Bulk Pick team. >> Worked daily with Project Manager to establish SOPs for sorter operations, carton assignment and dispatches through technical and systematic testing on sorter operations. >> Updated changes to be in accordance with operational practices to ensure the consistency and accuracy of SOPs. >> Validated and formatted SOPs in clear flow charts to ensure involved stakeholders can easily understand and operate, and finalized SOPs were used for sorter operations training.

Singapore

>> Developed new practices of managing and disseminating confidential documents to 500 associates internally, which helped the company save $13,000 in system purchase. >> Responsible for monthly and annual sales awards with 100+ top achievers, including sales report analysis, summary and ceremony organization. >> Managed & promoted new regional and international projects to 500 associates through company presentations and marketing plan implementations in conjunction with project managers. >> Provided full sales support to new property projects, worked together with the team to smooth and accelerate sales process and reach the targets.

Singapore

>> Promoted sales of properties through advertisements, pre-launch sales galleries and other online platforms. Targeted high-profile clients with exclusive projects to hit sales goal of S$2.5 million (NZ$2.49 million) in 3 months. >> Organized marketing events to broaden a network with clients, property agents, bankers and lawyers. >> Advised clients on investment and purchase decisions with latest market trends based on property news research and figure analysis.

Singapore

>> Made decisions and solutions to ensure customer problem or/and complaints were resolved at first point of contact, involved in management meeting when further investigation and approval was required. >> Developed relationships with different departments and outbound companies through working on premium package sales, which helped company’s revenue increased by 10% monthly.