• Primary cybersecurity technical point of contact for customers• Create and maintain partnership with clients• Support the direct delivery of Arctic Wolf network and endpoint security solutions to customers, including tasks such as investigating security events and configurations, troubleshooting, and verifying data sources. • Carry out risk and vulnerability assessments on the customer’s network, supporting them in the management of these risks.• Action or escalate customer requests for guidance, information, or support in a timely manner, including coordinating efforts with other teams, as needed. • Proactively interact and communicate with internal and external stakeholders.

• Conduct proactive monitoring, investigation, and mitigation of security incidents using an array of security tools.• Investigate and interpret security event data from the network (IDS, SIEM) in real time with a balance of accuracy and speed.• Recognize potential, successful, and unsuccessful intrusion attempts and compromises using cloud-based services such as Crowdstrike EDR, Carbon Black and Microsoft Defender for Endpoint.• Perform static malware analysis on isolated virtual servers.• Investigate malicious phishing emails, domains and IPs using Open-Source tools and recommend appropriate blocking based on analysis.• Work directly with customers via email/phone as needed to resolve customer service requests and queries.• Ensure the integrity and protection of networks, systems, and applications by technical enforcement of organizational security policies, through monitoring of vulnerability scanning devices.• Research new and evolving threats and vulnerabilities with potential to impact the monitored environment.• Conduct log analysis and investigation using Splunk, Sumo Logic and Azure Sentinel• Define SIEM use cases and tune rule alerts to eliminate false positives.• Provide support to new SOC hires regarding information security controls, incident response and analysis, SIEM monitoring.

-Execute elicitation sessions to understand and analyze business problems with internal and external stakeholders.-Documentation of current state processes, carrying out gap analysis to define future state processes-Creating business requirement documentation based on stakeholder’s functional and non-functional requirements-Proficient knowledge in development of master test plans, creation and execution of test cases using HP ALM.-Responsible for the end-to-end tracking of all bugs raised using HP ALM.-Facilitation of accessibility and device testing for websites and applications.-Worked within an Agile team to improve and add new functionalities to an investment platform.-Worked on an Iterative project creating a new and improved internal Search engine.-Conduct Post Implementation Verification (PIV) testing during regular software implementations.-Creation of application functionality workflow for the QA automation team-Conduct User Acceptance Testing (UAT) sessions to ensure end users are comfortable with the application.-Training and mentoring of new employees on how to use the internal Web Content Management System-Training of Business clients on how to use internal Web Content Management System, providing supplementary training material

-Worked on the implementation of Virtual Teller Machines in one of the top banks in Africa.-Worked within an Agile team to pre-plan and facilitate the successful site acquisition and buildof Telecom Base Transceiver Stations in remote locations in Africa-Documented project work plans, lifecycle diagram, milestone deadlines, and deliverables with Microsoft Office applications including Word, Excel, Visio and Microsoft Project-Monitored project scope by performing cost analysis, practicing scope control measures, ranking deliverables and negotiating on service functionalities.-Performed analysis on budget and project scope, working with the project management teamto rank deliverables, and negotiate on service functionalities.

• Assist in the preparation of payrolls and invoices• Preparation of pension and tax schedules to be processed for payment• Organised and facilitated information workshops and training sessions• Preparation of aptitude and competence tests for potential employees• Profiling and recruitment of staff• Writing of proposals to potential clients