Since getting into technical writing at a small startup over 15 years ago, I have documented a variety of complex IT security and networking products, ranging from command-line applications and hardware appliances to REST APIs and Kubernetes operators. During that time I've learned a lot - and keep learning even these days. Not only about technology, but also about the people involved in creating that technology and how to work efficiently with them, including developers, product and marketing teams, and of course my fellow writers.I really enjoy finding out how the products work, and how they can be tweaked to accommodate the various requirements of its users. That is also true for the documentation tools I work with.