Expertly crafted and continuously updated internal/client reports and dashboards using Google Data Studio, Tableau, and Google Sheets. Trained team on enhancements to reporting solutions.Empowered Campaign Managers agency-wide with real-time performance insights by extracting and transforming data, constructing a data model in Looker Studio, and enabling filtering by verticals, platforms, and time.Incorporated the use of SQL and BigQuery as the backend components to create comprehensive dashboard designs in Looker Studio or Google Spreadsheets, in response to client reporting requirements gathered through meetings. The dashboards feature advanced data modeling, offering multiple filtering options, including dates, campaigns, funnel stages, and audiences.

- Develop a deep understanding of client marketing and business strategies, goals, and KPIs- Ideate and build recurring and ad hoc reporting deliverables surrounding campaign performances for platforms including: Facebook, Google Ads, Google Analytics, Snapchat, Pinterest, Programmatic, TikTok- Collaborate with clients and internal teams to develop specialized reporting for specific KPI and data needs- Ensure that all data-gathering requirements for reporting projects are technically fulfilled- Ensure accuracy and quality of all data for analysis, and that all analytical conclusions/recommendations are data-supported- Maintain excellent organizational skills including databases containing media activity and client performance- Develop proficiency with all software and tools used for data/campaign analysis and reporting (Including but not limited to Google Data Studios, Supermetrics, Excel, Google Sheets, Google Analytics, etc.) - Ensure that a broader view of client needs and strategies is represented in all analytics.- Collaborate with internal cross-functional teams; sales, operations, finance, and campaign teams to ensure projects are completed in a timely manner.

- Manage and mentor a team of up to 50 employees; designing strategies for integrated omnichannel phone (Mitel,AWS), email and chat (Zendesk) customer engagement. - Develop and implement department guidelines, quality and training guidelines, interviewing, hiring, and product development. - Participate and contribute in regular management meetings, developing new ways to improve the customer care workflow.- Manage and communicate employee and customer feedback and insights through Bug Reporting, Voice of the Customer, and Voice of Spokeo programs. Lead weekly bug reporting and customer feedback meetings with product managers and c-suite.- Worked directly with the product development team to shape the direction of primary products.- Created new interview process and questions, interviewed candidates and assisted with scaling the department to meet demands of a new 24/7 schedule, as well as to consistently hit our SLA (Service Level Agreement)- Responsible for monthly mentoring meeting and semiannual employee evaluations- Monitored and scored customer contacts and provided written and verbal feedback to customer care agents. - Led Customer Insight project; conducting consumer outreach interviews and build customer persona profiles. - Member of Spokeo Culture Team, planning and implementing team, department, and company-wide cultural strategies and events.

- Provided primary supervision and support for 45+ customer care representatives- Answered employee inquiries in-person and via an internal chat program- Showed excellent multitasking skills; responding to representative questions while taking escalated phone calls- Proved ability to handle multiple projects at once and get them done in a timely manner- Mentored representatives and created positive relationships to foster an environment that allows for open communication- Processed and responded to incoming contacts from the Better Business Bureau and Consumer Affairs

- Assisted customers with billing, account, technical support, fraud and privacy-related concerns by phone (five9) and email (Zendesk)- Averaged 65-75 calls or 200-300 emails handled per shift.- Demonstrated talent for building rapport with customers- Managed account services through CRM tools, including account updates, payment adjustments, and technical support requests- Proven ability to resolve problems promptly and avoid escalation of issues

- Copywriting for marketing landing pages and 80+ product listings- Integrated automation between Shopify, Hubspot, Zapier, and Helium 10- Setup FAQ Knowledge Base- Built automated email campaigns to collect customer feedback- Setup integration between Walmart Seller Central and Shopify- Developed marketing landing pages and sales funnels

Masters level apprenticeship under Barry Taylor. Served on bi-weekly ministry board; developing and shaping ministry budget, reach, and direction.• Responsible for creative design and implementation of ministry website.• Implemented Social Media; resulted in 80% growth of follower base.• Planned and executed spirituality, philosophy, and art integration events in downtown Los Angeles.

Supervised a team of 60+ employees, maintaining the retail store and its daily operations. Work duties included team management, sales, POS management, scheduling, weekly floor & inventory resets, heavy cash handling, interviewing, and hiring. Work Accomplishments:• Helped lead store to #1 monthly sales increase in company history• Led sales team to largest single day sales in company history.• Recognized for leadership abilities and attention to detail

Controlled the setup, service and daily operations of the retail store and its sales team. Work duties included payroll, scheduling, hiring, team management, sales, POS management, daily and weekly paperwork and sales reports for management, monthly inventory counts, shipping & receiving, and heavy cash handling. Work Accomplishments:• #1 sales increase in both district and region for months of October – December 2008• #1 store in region (#4 in company) – October 2008• Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele.• Developed and put into action several well received employee sales incentives for exemplary service to customers, up-selling, accessory bundling, and multiple bundling (more than one main product in a sale)

Managed 4 teams individuals with duties including scheduling, booking of events, tour management, payroll, book management, and weekly paperwork for upper management. Work Accomplishments:• Responsible for > $50,000 annual increase in touring profit