Felicia Martinez Email and Phone Number

- Entering and updating patient information in Netsmart EMR system.- Initial contact for new patient; included providing information regarding hospice benefits and how the services could improve both patient and family life.- Verified eligibility of Medicare and Medicaid insurance benefits with Palmetto and MyAbility for proper reimbursements.- Knowledge of medical terminology for 6 years.- Courteous customer services with telephone or patient etiquette- Developed relationships with physicians and families to ensure proper handling of patient care.- Organizing admission team schedule on a day by day basis- Coordinating admission process from start to finish- Keeping patients care team; including family, primary care physician, specialists, hospitals, and patient informed.- Updating patient benefit information in EMR system so billing process remains smooth.- Faxing medical examiner information to appropriate locations- Creating admission binders for new admissions- Scanning and indexing initial admission paperwork- Ordering office supplies

- Coordinate team meeting on a weekly basis- Complete team meeting agenda for an organized meeting.- Answer phones and dispatch to correct team member- Scanning/Filing patient information into paper and electronic charts.- Enter billing orders and completing them signed with appropriate date and physician signature- Indexing patient history and physical into electronic chart for remote access- Completing OIG checks and auditing facility contracts- Ordering medical supplies as well as Ensure products and feedings.- Ordering office supplies- Re-stocking medical supply room as well as office supplies once order arrives to office- Sending compliance information to contracted facilities to ensure updated compliance with facility contracts- Provide excellent and compassionate end of life care to our patients, families, referral sources, and city of San Antonio

-Provided help with ADL's-Light duties such as cleaning patients area.-Provided help with bathing, dressing, oral care, etc.-Completed documentation in EMR system-Reported any changes or falls to appropriate RN case manager.

-Cared for patients in the home setting.-Completed light duties such as laundry, cleaning patients area, cooking meals, grocery shopping.-Gave companionship and socialized with patient.-Documentation and report given to Caring Companions.

-Managed budget for the transportation department including mechanics, office supplies, cleaning supplies, etc.-Scheduled after-school transportation for children, drivers, and schools-Reported budget information to the Director of Transportation and HR.-Wrote reports for Director of Transportation.-Completed filing-Dispatch calls for schools, and drivers-Provided customer service for parents, contracted business, schools, drivers, students, etc.