Felicia Haynes Email & Phone Number

Augusta, GA, US

Client Satisfaction, Project Management, and Operations.

- Directed a portfolio of clients; supervised additional account managers and directors and set strategic objectives for the portfolio and team.- Understood clients' goals, landscapes, and strategies to meet objectives to ensure the company delivered valuable work and provided the best solutions for clients, with a portfolio of an average of 8 active.

- Managed a client list totaling $4+ million a year, directing the client relationship throughout the lifecycle with Phase2.- Established and nurtured 4 to 8 client relationships at a time to retain and extend the accounts andexpand to other areas of the clients’ ecosystems.- Facilitated issue escalation and resolution for clients, helping improve client.

- Administered projects for clients and managed other project managers. Projects included large-scale Drupal platform deployments for government and publishing clients.- Led developers, analysts, and designers to produce CMS platforms for site deployments, with as many as 100+ sites migrated to the platform.- Administered planning and scheduling for.

- Focused on deploying programs and content to boost audience engagement. Advised newspapers on strategies to enhance traffic across Morris's websites.- Drove the creation of a unified Drupal platform for all Morris Publishing Group newspaper websites,helping migrate 12+ newspapers to the platform.- Conducted market analysis to increase visit frequency and.

- Supervised departments with 17-20 employees and up to 25 contractors, including design, usability, QA,documentation, web development, and CMS.- Drove budgeting, personnel, planning, and project outcomes.- Developed a contract labor program at Morris DigitalWorks, recruiting a qualified pool of more than 20workers.- Established HTML, usability, QA.

Augusta, GA

Led an 8- to 12-person team of designers, developers, and project managers to develop websites. Duties included budgeting, hiring, firing, personnel and project management, and planning and managing website development. - Project manager and departmental lead on design, development, and deployment of award-winning Augusta.com Masters site and many others..

Duties included site maintenance and planning, breaking news coverage online, small team management, project management, customer support and new site development. - Project lead for Quest for the Presidency, a 2000 presidential election site; online September 11th coverage for Morris Communications websites; and Iraq war coverage for Morris Communications.

Master Of Business Administration - Mba, Summa Cum Laude

Bachelors, News-Editorial Journalism

Fine Arts

Education record