Felicia Hill Email & Phone Number

Atlanta Metropolitan Area

As the Program Manager for the University for Parents, I am responsible for the strategic and operational aspects of the program. My duties include overseeing the program's growth and development on a national level and ensuring that program leaders have the necessary resources and support to implement our workforce development and group-mentoring initiatives effectively. Additionally, I supervise the parent engagement initiatives in three major U.S. markets: Atlanta, Chicago, and New York.

Greater Atlanta Area

As an objective and experienced professional, I help clients understand and address their workforce development challenges by providing tailored solutions. My role involves setting goals and objectives to achieve optimal results and recommending and implementing process improvement strategies. I also specialize in small business and entrepreneurship development, consulting, and training. This includes developing small business and career readiness curricula and facilitating sessions for staff, clients, and the community.

Atlanta Metropolitan Area

Responsible for overseeing the administration, programs, and strategic plan of the organization. Other key duties include fundraising, marketing, and community outreach.

Greater Atlanta Area

Led overall project management and execution for the start-up and implementation of CCPRP at Integrity CDC. Including sourcing, screening, onboarding, and training plumber apprentices and case managers. •Created processes for key aspects of the CCPRP to include recruitment, intake/applications, work orders, assessments, repair installation, and inspection of plumbing fixtures in residential homes for low-income homeowners•Designed and implemented the strategy to track and report program outcomes to the City of Atlanta. Maintained 80% retention of plumber apprentices from recruitment to permanent job placement.•Collaborate with the master plumber to develop program design and technical training curriculum for plumber apprentices hired for CCPRP•Conduct outreach and presentations to promote the CCPRP program to recruit eligible homeowners and plumbing apprentices

Greater Atlanta Area

Led and directed the day-to-day operations and local strategy for the Atlanta TCU/IAM training location per established human resource policies, procedures, and company guidelines. Managed transportation training, curricula, and workforce development program for 50+ at-promise youth ages 16-24. •Collaborated with the Department of Labor and Job Corps Center Directors to ensure seamless training and supportive services to training program participants. Managed the overall process for recruitment, screening, interviewing, training, internships, apprenticeships, job search/placement and follow up•Implemented human resource programs, policies and procedures for six exempt employees. Managed human resource personnel files, records, professional development, and performance reviews.•Conducted outreach to potential program partners in the transportation industry to establish internships, apprenticeships and permanent placement for trained and skilled workers resulted in an increased placement rate of 30%.•Designed and implemented relevant and rigorous curricula in collaboration with local employers and other local stakeholders in the transportation industry

Oversaw, administered, and directed a social development program for 525 at-risk youth, ages 16-24. Provided leadership and direction to managers, supervisors, and line staff across four departments. Managed a staff of 30 and a budget exceeding $500K.Developed and directed a strategic plan for both short- and long-term performance management, focusing on student recruitment, accountability, retention, and program completion.Conducted and oversaw employee performance reviews, conflict resolution, and training and development within the department, resulting in increased employee morale and retention.Implemented and facilitated soft skills training, career exploration, entrepreneurship, and leadership workshops, contributing to the overall growth, development, and retention of staff and students.

Greater Atlanta Area

Facilitation, training, curriculum development, design and delivery to 25-30 students. Managed and coordinated curriculum development in collaboration with faculty for Continuing Education-Special Events Certification Program • Analyzed training needs and industry trends to facilitate workshops, training programs and special event planning course materials • Met with other Adjunct Professors to create new ideas for designing more effective training programs and processes to improve student retention and comprehension.

Greater Atlanta Area

Development Program Manager:•Responsible for coordinating and managing all aspects of MHFH’s fundraising, public relations and special event initiatives. •Developed, directed and implemented a comprehensive program to identify and cultivate additional sources of funding. •Managed and cultivated strategic partnerships and collaborations with other nonprofits and corporations to ensure ongoing funding and volunteer support

Greater Atlanta Area

Workforce Development Program Manager: Coordinated all activities of employment, training and vocational services internally and externally.Developed a Workforce Development program that received accreditation by the Rehabilitation Accreditation Commission (CARF). Developed and administered WorkNOW policies and procedures in alignment with the requirements of the agency’s accrediting body and primary funding sources.

•Designed and executed internal communication strategies for General Electric Consumer Finance –Atlanta, including support for human resources, operations, community relations, and special events•Drove communication’s plan and implemented local and corporate announcements, including acquisitions, reorganizations, staff reductions, management changes, community service/volunteerism, etc.

•Managed corporate strategic community relations activities that enhanced reputation, raised awareness and facilitated business development. Developed communications strategy to build partnerships, organize and manage volunteer programs. •Partnered with human resources and other functional areas to leverage community relations programs and activities, resulting in increased employee morale and retention.•Utilized Six Sigma methodology to compile, analyze and evaluate data, metrics and reporting requirements•Evaluated and analyzed grant requests from nonprofit organizations and governmental entities for funding