Felicia L. Hamilton, Mba Email & Phone Number

Detroit, Mi, Us

United States

DEI Committe Chair. Understand, Evaluate and Improve Client ProcessesUsing my skills as a Certified Business Analyst, OmniStudio Consultant and over 30 years in the insurance industry, I help businesses transform and improve customer relationship management and profit margins. • Process mapping of client organization structure and system processes via Lucid• Document and maintain data dictionary for implemented objects and fields• Create and maintain user stories in Jira• Perform system testing to identify missed requirements and/or defects• Create and maintain process flow and wireframes via Miro• Develop, research tests, and implements business process improvements, procedures, and system changes.• Gather and evaluate information to make recommendations for business processes or systems improvements.• Apply advanced analysis skills to develop business process models, procedures, and systems.• Lead teams to continually look at process improvement strategies for business processes and systems.• Evaluate business process changes to identify and document business impacts and benefits at a corporate level.• Acts as subject matter expert to provide business requirements for process improvements and system enhancements.• Conduct effective interviews and research to determine and document the stakeholders, business needs, and requirements.• Serve as a mentor for requirement methodology and analysis best practices.D.E.I Co-ChairDeveloped content that spoke to unconscious bias, marginalized groups and increasing diversity at Silverline.Facilitation of Lunch and Learns to educate employee community on biases, discrimination and being ally's for marginalized communities. Survey development and administration to measure employee morale, progress toward DEI goals.Develop and track metrics toward diversity goals.

Michigan

My passion for ensuring all employees and students feel welcomed in their environments; I advocate for everyone to have their voices can be heard. I complete this through educating C-Suite members first, on the importance of inclusion and how embracing it can increase ROI. By conducting in-person workshops and moderator style meetings we educate all on the benefits of KIND curiosity.

Assist high school students with post-high school planning, including college or trade school preparation, FASFA process, scholarship identification, housing, and intern/mentorships.

Mba, Analytics, Technology And Innovation

Bba, Human Resources Management