Jason Barbee Email & Phone Number

Client: Motorola Solutions Inc. || Mulesoft Salesforce Service Cloud

Provide weekly status of tasks and issues to the project executive team.Coordinate and conducting multi country project kick-offs, development tasks and testing efforts to meet project milestones.Present detailed project schedules, risk analysis and mitigation plans for integrations and data migrations.Manage resource and budget planning tasks.

Client: Thomson Reuters || Salesforce Sales Cloud

Effectivly translated customer business needs and processes into functional and technical specifications. Identified and documented current business processes and flows to ensure strategic functionality is delivered. Coordinated the design and implementation of future state business process flows using industry best practice processes and procedures.Collaborated with pre-sales teams to extract client’s needs and provide industry best practice solutions. Effectively conducted live solution discussions throughout various phases of software implementations. Created extensive training material and executed training.

Executed project plan tasks, budget forecasting, and resource planning activities for small to mid-size teams. Communicated detailed project status reports to key business stakeholders. Directed the overall process of translating customer business needs and processes into functional and technical specifications. Identified current business processes and flows to ensure strategic functionality is delivered. Coordinated the design and implementation of future state business process flows using industry best practice processes and procedures. Interacted with management, data owners and IT departments to successfully implement enterprise solutions.Collaborated with pre-sales teams to extract client’s needs and provide industry best practice solutions. Effectively conducted live solution discussions throughout various phases of software implementations. Creating extensive training material and executed training.

Client: Automatic Data Processing (Adp) || Campaign Manager

Presented application solution prototypes to business unit leadership teams and CXOs.Provided detailed status of risks, issues and project plan updates to the executive team.Gathered and coordinating business requirements and documenting functional solutions.Coordinated design and implementation of future state business process flows using Siebel Marketing for external email communications for software upgrades.

Client: Healthfitness || Event Management

Collaborated with business units, data owners and IT to successfully implement an enterprise solution for event management.Created detailed test scripts and preparing test execution plans to assist in validating development cycles.Prepared end user and training documentation.Presented functional solutions to business users through multiple demos.

Client: Nikon || Salesforce Marketing Cloud

Coordinated international implementation of fifteen countries for Nikon business units transitioning to the Salesforce Marketing Cloud application.Evaluated current in house marketing applications working with Nikon business units to identifying current business processes and functionality and mapping current functionality to Salesforce Marketing application.Managed weekly promotional and newsletter sends from each business unit including gathering email content, loading HTML content, detailing audience criteria, coordinating email test cycles and scheduling email delivery to Nikon customers.Provided weekly status of tasks and issues to the Nikon executive team. Coordinated and conducting multi country project kick-offs and presenting detailed project schedules for each country.Prepared and executing end user training tailored to each countries current business process and to-be business process.

Client: Dassault Systems || Prm, Opportunity Management And Forecasting

Managed the effort to elicit, analyze, capture and validate client business needs and processes and map them into functional and technical requirements to derive viable solutions for the CRM Sales and Partner Portal implementation.Presented solution prototypes to client executives. Planned and directed the requirements gathering process through collaborating with groups of subject matter experts and users to identify business needs and processes.Identified current business processes and functionality and transporting them into the delivered functionality in Siebel CRM and Partner Portal; leveraging Quota Management, Opportunity Management and Forecasting.Coordinated system integration and user acceptance testing through planning and execution of test cycles.Coordinated the resolution of identified issues through confirming business requirements, troubleshooting deployed code and planning break-fix code drops.Provided End User documentation, Administrator documentation and system test scripts.

Client: Hapo || Oracle Hcm Cloud

Managed resource and budget planning for multi-phase HCM implementation.Executed project plan tasks and other duties such as budget and resource planning activities.Managed activities of the implementation teams ensuring alignment of deliverables to project schedule.Provided regular status reports on tasks and issues to client executive board and internal eVerge management.Planned and directed functional specification walk-through including the review and drafting of functional design specifications, project deliverables, technical specifications, test plans, and scripts. Ensured that changes to the original scope where captured and implemented properly when required.Planed and directed the integrated test and QA process including overseeing the creation and conduct of realistic test scenarios, ensured that the development team and client worked together to identify and confirm issue resolution.

Client: Alex Lee || Oracle Service Cloud

Implemented Contact Management, Incident Management, Outreach and Feedback Surveys, Task Management and Knowledge Management to the customer care and field support business units.Worked with field service and customer care agents to identify and document business requirements.Articulated business requirements to development teams accurately to minimize development cycles.Documented solution designs and business process flows based on business requirements.Developed business rules to enhance end user experience and resolve data quality issues.Created user profiles based on knowledge of current/future business processes.Documented and end-to-end unit test cases to be leveraged during system testing cycles.

Clinet: Dick'S Sporting Goods || Oracle Service Cloud

Gathered business requirements for training documentation and subsequent training sessions.Constructed role based training documents for Administrators, Trainers, End Users and Analytics teams.Conducted class room based training sessions over multiple weeks at client site.Documented and deployed configuration changes across development, testing and production environments. Validated system readiness for various testing cycles post code migrations.

Client: Key Energy || Oracle Bi Publisher

Worked as Project Manager for deploying multiple BI Publisher reports for Field Service deployment.Gathered detailed business requirements to assist in analyzing and improving current business reporting.Provided detailed unit and regression testing documentation to assist in various test cycles.Performed analysis of working environments, documented deltas in configuration settings and resolved inconsistencies providing stable environments for various testing cycles. Executed knowledge transfer sessions prior to go-live.Provided end user support post go-live.

Client: Xerox Canada

Implement Service Requests, Territory Management, Lead Management, Opportunity Management, CPQ, Forecasting, Marketing, and OBIEE. Developed streamlined processes for capturing service request information with minimal system clicks.Worked with multiple call center teams to define application functional requirements, application usability requirements, business process flows and business use cases.Worked with business leads and legal departments to generate Sale Type specific Contracts to be presented to Xerox customers.Using BI Publisher, dynamically presented Xerox customers with 300 Terms and Conditions specifically relating to the type of sale and the products ordered.Worked with Xerox leadership to successfully define and implement an external marketing initiative using Siebel Marketing.Provided the Xerox marketing team with the ability to plan, execute, track and report on marketing initiatives through using industry best practices.Developed and deployed systematic checks and balances that allowed the marketing team to remain in compliance with the newly enforced Canadian Anti-spam Laws.Worked with Sales leadership to improve sales effectiveness and opportunity management.Assisted in defining and deploying community and product specific sales methodologies for Xerox Canada.Defined new business process flows that enhanced the sales forces ability to forecast accurately and in a timely manner.Worked with sales leadership to define application functional requirements and usability enhancements to support the business processes. Assisted in defining and setting up user profiles for Service, Sales and Marketing teams per detailed business requirements.Provided detailed unit test scripts for user acceptance test cycles.Documented step-by-step functional training documentation for ‘train the trainer’ sessions.Executed multiple knowledge transfer sessions to various subject matter experts prior to system deployment.

Client: Lexis Nexis || Campaign Management

Worked extensively with the business and integration teams gathering requirementsDeveloped functional design of an Asset Based Ordering (ABO) solution.Guided the Marketing team in designing a robust marketing solution as per the gathered business requirements.Worked with the business to define and translate business needs into requirements for Partner Relationship Management portal.Worked with the business teams on defining application functional requirements, application usability requirements, user interface specifications, business process flows and use cases.Developed net new BI Publisher reports to meet client’s needs.Created various reports supported by the Siebel application including agreements and quotes.Developed RTF Templates and XLF Files to accommodate the look and feel of reports desired by the client.Worked with development teams to convert functional requirements into technical requirements.Coordinated daily prioritization and resolution of issues discovered during testing cycles. Assisted in troubleshooting issues discovered during testing cycles.

Client: Cummins || Quote And Order Management

Created multi language reports to support a global implementation.Involved in creating and making changes to existing business components, business objects, integration objects, integration components, links, joins and fields.Defined and created BI Publisher reports to meet client’s needs.Created various reports supported by the Siebel application including sales orders, service requests, invoices, and quotes.Developed RTF Templates and XLF Files to accommodate the look and feel of reports desired by the client.Created parameterized reports allowing users to tailor report output at runtime.Created test cases to validate the fulfillment of all BI Publisher requirements established by the client.Assisted in troubleshooting issues discovered during testing cycles (DEV/UAT/PROD).

Client: Harris Caprock || Field Service And Bi Publisher

Involved in requirement gathering and functional design of integration between Siebel and an external ticketing system allowing creating and synchronization of jobs, activities and work logs between systems.Assisted in defining and establishing business processes.Involved in creating and making changes to existing business components, business objects, integration objects, integration components, links, joins and fields.Created State Model to control the transitions of Job status.Defined and created BI Publisher reports to meet client’s needs.Created various reports supported by the Siebel application including sales orders, service requests, opportunities, assets and activities.Developed RTF Templates and XLF Files to accommodate the look and feel of reports desired by the client.Established delivery profiles for monthly automated report delivery.Created parameterized reports allowing users to tailor report output at runtime.Created test scripts to insure report functionality met business needs.Assisted in troubleshooting issues discovered during testing cycles (DEV/UAT/PROD).

Client: Lexis Nexis || Campaign Management

Created marketing test cases to validate the fulfillment of all Siebel requirements established by the client.Designed test cases around Marketing Analytics (Segments/Lists/Load Formats/Email Personalization/Reports).Established formal testing plan for Siebel/Analytics users and business processes. Responsible for executing the established testing plan and tracking raised issues from discovery to resolution.Assisted in troubleshooting issues discovered during testing cycles (DEV/INT/CERT). Worked with the marketing team to define ‘to be’ business process flows.

Client: Gould And Lamb || Siebel Financial Services

Configured new External Business Components (EBCs) to expose customer claim information in Siebel UI.Assisted in the technical design and implementation of new business requirements gathered from the client.Customized scripts for testing the interfaces sharing data between insurance carriers, Gould and Lamb, and the Centers for Medicare and Medicaid Services (CMS).Managed the testing of Siebel interaction with external Java processes.Defined, implemented and managed the testing processes for:Managed the tracking of all Siebel and Java issues/bugs from discovery to resolution.Defined and implemented QA rolesTrained client resources and provided documentation on the end-to-end system QA procedure.

Client: Baptist General Convention Of Texas

Set-up and maintained all end user accounts, responsibilities, and views while providing documentation to the client.Modified existing SmartScripts per client requirements.Loaded solutions and custom fund data using client side business service. Facilitated user group meetings and management interviews to establish requirements. Gathered business and technical requirements to resolve issues and research enhancement requests.Outlined system-testing approaches and prepared test scenarios to assist in the evaluation of system implementations.Provided mentoring and knowledge transfer of Siebel environment to the client end users.

Managed testing and implementation of new hardware and software upgrades across planning, programming and field operations departments. Created status reports, risk management assessments and issue resolution plans. Improved customer’s networks through improved routing and equipment upgrades while ensuring the customer requirements were maintained. Developed strategic plans with account representatives based on customer specific needs and determined VerizonBusiness’ ability to support their final design.