Felicia Jackson Email & Phone Number

United States

Installing/upgrading software to meet the changing needs of the team. Lead team and provided Scrum Masterwhile using agile methodology on technical documentation & updated inventory records. Acknowledged userinquires regarding computer software/hardware operation to resolve issuesParticipate in rigorous 4-month technology training / leadership program offering 1,000+ hours of immersive,hands-on, project-based learning in a fast-paced Agile environment. Selected 1 of 400 candidates.Team member on an agile project tasked with developing an RPA solution for our client.Within a role as a quality analyst my responsibilities included calculations for money and time benefitsSupport all Agile roles, analyzing product requirements to meet client needs

Chicago, Illinois, United States

Apply strong relationship building and problem solving skills toward promptly completing orders, while ensuringsuperior customer service.Contribute information gathering, needs assessment, and analytical skills toward effectively and diplomaticallyresponding to issues for timely resolution.Managed high-volume workload within a deadline-driven and fast-paced environment.Handled customer calls, respond to inquiries, and resolved ordering conflicts.Inventoried kits for cakes to analyze what needed to be ordered.Delivered excellent customer service