Felicity Borrelli Email & Phone Number

Stockholm, Stockholm County, Sweden

Stockholm County, Sweden

Managed relationships with contracted clients who were academic conference organizers. My primary focus was to ensure their satisfaction and to maximise the value they derived from our software.

Adelaide, South Australia, Australia

Undertook assessments of applications for travellers wishing to cross the border into South Australia. I made determinations on whether travellers would be able to enter South Australia and what restrictions they would need to adhere to in alignment with South Australia's Emergency Management (Covid-19) legislation.

Melbourne, Victoria, Australia

Managed the customer service systems used by The Embedded Networks team, a subsidiary of Energyaustralia. As the System Administrator I co-ordinated and tested system-changes and recorded and followed up on incidents. I also set and assigned the appropriate access levels in the various systems for each team member.

Melbourne, Victoria, Australia

Led a diverse team of 10 people. This team was responsible for ensuring that EnergyAustralia’s customer registrations ran smoothly through the sales pipeline.

Melbourne, Victoria, Australia

Part of a specially created team that completed sales which had fallen out of normal process. I spoke with and helped customers who had no power at their property to get connected as quickly as possible. This ensured a smooth on-boarding and improved service for these customers.

Melbourne, Victoria, Australia

Analysed targeted customer account data and implemented required fixes. Met strategic targets for fixing account data, which contributed to a team effort of winning 27,000+ customers for the business, during project phase 1

Melbourne, Victoria, Australia

Liaised between business and project teams to support the hypercare program after the release of C1, EnergyAustralia's new billing system. I Informed and supported ‘Super Users’, team managers and consultants of updates and workarounds and collated and raised issues in the hypercare database

Melbourne, Victoria, Australia

Wrote and executed test scenarios for Market messaging, and service orders in Oracle's CCB.

Melbourne, Victoria, Australia

answered inbound calls and connected customer's energy services ensuring a positive customer experience whilst maintaining sales targets and other KPIs.