Felicity Harris Email and Phone Number

I am currently volunteering within HMP Hewell, collaborating with the offenders to create a ‘adult colouring wallpaper’. The prison has recently lost all connections with Art as education has dropped the subject. I felt that this was a real shame and wanted to give the offenders a way of expressing themselves creatively; by allowing them to contribute to what the theme of the wallpaper should be and working with them to bring this design to life.

Providing exceptional customer service, balancing the money running tills and showing leadership skills. Being in control of the front line was an additional responsibility given to me; I worked to increase the stores profits and minimise the company’s loss through returns and handling customer queries. Being able to identify a customer's needs I feel was key to this job role; from dealing with complaints to helping customers find a variety of different things that they are looking for.

Within this area of work, I focused on communication and creating a connection between students and the Student Union. Promoting most events that the SU holds allowed me to be fully submersed in the constant development of the university and the organisation. In October 2015 I designed and created décor for the O2 Institute venue in Birmingham for the annual Halloween party. This task seemed mammoth considering the 6 distinctive rooms each with a theme and a very small group of people I had to manage. However, the event was a massive success selling to over 2000 students and pulling off a very successful night. This work has required me with a strong sense of confidence and leadership. Conversing with students the same age and a little older than you can be daunting but this job has allowed me to overcome this and to express myself creatively. I have worked to fulfil all the organisations goals as well as achieve some of my own.