Felicity Lim Email & Phone Number

Reading, United Kingdom

• Managing claims from the initial notification stage through to data gathering - good attention to detail is crucial to producing accurate work and reaching targets• Excellent writing, listening and questioning skills - Confident and effective communicator• Analysing, checking, investigating and establishing missing information relevant to the claim• Ability to comply with legislative requirements such as data protection and medical confidentiality - processing claims in accordance with set policies• Logical, numerate, computer literate and utilising problem solving skills• Chasing references

London, United Kingdom

• Highly numerical and customer focused role • Managing company correspondence – dealing with store and customer queries, relaying important messages and relevant information to superiors, liaising with suppliers and booking appointments• Monitoring and managing daily intake, allocating stock, analysing sales performance from a comparative viewpoint and highlighting any discrepancies to plan• Attending catch-up sessions, strategy meetings and taking notes where necessary• Carrying out ‘meet and greets’ for new starters, attending training sessions • Providing crucial administrative support to the buying and merchandising team• Updating spreadsheets, systems and other private documents, running reports, filing, photo-copying.• Working with internal AG12 systems and employee intranet, including web focus• Participating as a strong member of a team and contributing an excellent standard of individual work.

Business Analysis, Specialising In Financial Accounting And Management And Spanish, 2:1

Activities and Societies: Spanish

English Literature, German, Philosophy & Ethics