Felicity Nott Email & Phone Number

I am a strategic and results focused IT leader committed to identifying and taking ownership of opportunities to consistently improve levels of engagement, satisfaction and loyalty within existing and new relationships.My excellent interpersonal skills, strong sense of self and sound grasp of emotional intelligence enable me to articulate the advantages of technology solutions aligned to the customer’s core business priorities and strategy and to develop a trusted advisor partnership.I am a creative and energetic problem solver with an ability to see the big picture.My positive outlook and collaborative and determined leadership style allow me to thrive in fast paced and challenging situations which demand thinking outside the box.I have a history of achievement leading and motivating multi-disciplinary teams in complex global environments and have a keen interest in digital technology, process innovation, customer engagement and operationalising Lean and Agile Methodologies.Key Capabilities* Strategically minded with strong business acumen and demonstrated ability to analyse and interpret client feedback, document potential impact on stakeholder objectives and effectively communicate how clients needs can be supported to realise their business strategy* Results oriented approach to building and implementing sustainable governance frameworks to strengthen client engagement and deliver real business results* Excellent communications skills with the ability to nurture relationships at all levels, identify and deliver timely insights and actionable data and gain trusted advisor status* Extensive coaching and mentoring capabilities with a fierce commitment to the development of individuals inside and outside the workplace through promotion of regular one on one development discussions, cross skilling opportunities and career planning

Listed skills include It Service Management, Service Delivery, Outsourcing, Program Management, and 46 others.