Staff @ Fintech - QuintoCred

GPM @ Platform and Customer Support Journeys- Active hiring, people development and team formation- Part of people initiatives: new product career model and new hiring processPlatform- Product vision: Workflow Management, Task Management and Context & Execution services.- Platform evolution: architecture vision, engineering metrics, dev and design experience.Customer Support Journeys- Reduce contacts using features to customer's self service- Improve First Contact Resolution- Reduce transfers and re-contacts with smart routing on our channels, using customer relational data- Customer journey vision development to identify key process improvements through tech

Finance GPM- Revenue and third party accounting assurance, by developing features and delivering Product improvements- Finance tribe structure plan and vision, from 4 to 11 squads to address all of Finance's Product scope- Active hiring, people development and Tribe team formation- Continuous improvement to assure deliveries and Key Results- Finance platform architecture definition: in house developments, 3P integrations and roadmap

Cash Management and Compliance squads- SAP B1 and legacy integration- EDI integration to cut costs and be more flexible with banking files management- Payments automation: creating new micro services and changing payment processes- Accounting and banking reconciliation- IPTU self service feature: reduced contact rate by 40%- IR self service feature: reduced contact rate by 20%

Finance Squad

- Real Estate stretegic planing - business as a platform plan, value stream design, products and features roadmap.- Architecture review to support Digital Transformation (big Beauty player) - Portfolio optimization (APO) and roadmap.- Process review (big Beauty player) - process design, e-commerce specification (VTEX + third party services) and digital roadmap. - LMS Software Selection (internal): business case, RFP, backlog definition and software implementation.- Project governance (Infrastructure client)- PMO (Central government): Microsoft Project deploy, PMO design and implementation.

- PMO design and implementation (Governo do Estado de São Paulo).- Procurement system design and implementation (Governo do Estado de São Paulo).- Supply Chain improvements (big Retailer).- Process improvement and Sharepoint deploy (Governo do Estado de São Paulo).

Inventory reconciliation

Post selling processes (quote, PO, fiscal)

French teacher at Flagship Idiomas