Expertise in B2B services to global clients in the finance, insurance, transportation and healthcare sectors. Experience in implementation of Security Policies and Processes, documentation, continuous improvement projects, Disaster Recovery training. Skills in planning, SLA targeting, organization of sensitive data and banking secrecy.Agile methodology (Kanban), management of Changes, Incidents, Problems, REQs and RCA. Application of Metrics (KPIs, OKR) and performance under pressure in a dynamic environment in terms of priorities. General skills/tools: Python, SQL, ITSM ServiceNow, Remedy, Maximo, Cherwell.