Felipe Garcia Email and Phone Number

I successfully managed the company’s top accounts, generating over 80% of total traffic and net profit margin by leading strategic business partnership initiatives. I optimized client/partner’s system operations to align closely with our product capabilities, leading to breakthrough results unlocking efficiencies and new revenue streams. I identified over 100+ unique client-specific use cases, enabling more accurate budgeting, forecasting, and gross profit maximization. I also led a global fraud mitigation team, implementing advanced filtering techniques that reduced fraudulent activities by 40%. Collaborating with more than five cross-functional teams, I resolved deliverability challenges, significantly improving traffic quality and optimizing routing via direct carrier connections (MNO) and third-party aggregators. Additionally, through close engagement with technical teams, I strengthened vendor and partner support, reducing SLA ticket resolution times by 20%.

I led a team in developing global procurement strategies that expanded our product portfolio by 50%. By implementing new portfolio offerings, I achieved groundbreaking monthly traffic growth, resulting in 30-40% growth in local and global markets. I spearheaded and optimized our presence in LATAM, which resulted in a 35% increase in regional traffic and a 15% increase in net margin within the first year. By actively participating in NOC team meetings, I streamlined processes, enhancing our support and reliability. My efforts positioned the organization as a leading provider, leading to 80+ new partnerships and industry recognition.

As an experienced professional, I have negotiated with over 60 global carriers and aggregators to ensure compliance with route quality and rate requirements. I have spearheaded initiatives to enhance customer satisfaction, which contributed to our company earning three industry accolades for excellence in SMS service. By managing and developing relationships with over 50 A2P clients, I drove a 30% increase in OTP traffic and a 25% rise in OTT SMS traffic. Additionally, I provided strategic guidance to partners, optimizing regional conversion rates and achieving a 20% boost in market penetration.

In my role as Global Business Development and Management at Shark Innovations, I led operations in the Miami office, executed contracts, and managed Amazon & Ebay stores to diversify distribution strategies. I conducted project presentations, coordinated cross-functional meetings, and represented the company at industry tradeshows.

I successfully doubled company revenue to $2 million by exceeding sales targets within the first year. I managed a diverse portfolio of 100+ prospects and clients across LATAM, USA, Asia, Africa, and the EU. I provided on-site consulting to optimize clients’ SaaS & HaaS investment returns, resulting in a 30% average improvement in ROI. I conducted regular board meetings, leading to the successful sale of IoT solutions.

Sold over $2 million annually exceeding set targetsManaged South Florida and Caribbean territoriesDeveloped new and existing business relationships with clientsContributed to launch successful marketing material