• Onboarding English and Portuguese speaking customers in EMEA - from small B&Bs to large hotel chains. Educating audiences of different levels of expertise.• Account management for +25 properties per month, analyzing the hotelier needs and advising which and how the products features could be beneficial to their specific type of business. Ensuring all customers have completed the required technical set up as quickly as possible.• Deliver high-impact group and one to one software training courses that drive increased product adoption - via GoToTraining, Skype, Google Hangouts and over the phone.• Managing daily caseloads effectively, ensuring that trainings and implementations are scheduled and delivered in a timely manner in accordance with SLA’s and individual KPI’s• Clearly communicate SiteMinder support procedures to ensure the customer ongoing satisfaction with a high level of customer service;• Provide reports on Portuguese translations for products (extranet, booking engine pages and others) and for email templates.• Leading induction sessions for new colleagues for two products: Little Hotelier and Canvas - including the creation of the training materials.

• Responsible for VIP A & B rated customers in addition to Partners. • Providing support in English and Portuguese• Reading logs and providing technical proof for different issues.• Software support for all SiteMinder products and services to internal and external customers.• Customer relationships by providing exceptional technical support alongside high levels of customer service utilising email, phone, and other avenues when necessary.• Buddying new starters, providing initial training and further support when required• Tools used include Confluence, JIRA and Salesforce (Service Cloud)

• Service Desk (English and Portuguese) at Site Minder in Ireland, helping customers by phone and emails.• Software support for all SiteMinder products and services, internal and externalcustomers.• Relationship with the client, providing exceptional technical support, in addition to highlevels of customer service using e-mail, telephone and other means when necessary.• Training new starters, providing initial training and additional support when needed• Tools used include Confluence, JIRA and Salesforce (Service Cloud)

Responsible for the Brazilian Society of Television Engineering communication area. Managing social media, customers, suppliers, design team, website and all events process during SET EXPO (the biggest broadcast and new media event in Latin America).

Setting all the web transmissions for customers, deciding the best way to conduct training events. Managing new products (internal and external training) working along side with the operational team. Creating proposals / contracts for new customers.

Event production, renting audio and video equipment, producing web transmission and managing the intern communication platform.

Managing web transmissions as a technician, controlling audio and video softwares.

Production - Team orientation, script creation, events organizer, audio and video edition, camera operation.Web - Small editions in photoshop, work with html as source code, editing using Dreamweaver, customer service, web design consultant.