Support Manager
Current
Jul 2023 - Present
AeroLeads people directory · profile
Felipe Couto Email & Phone Number
Support Manager
at
SAP
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Support Manager
Location
Porto Alegre, Rio Grande Do Sul, Brazil
Company size
Who is Felipe Couto? Overview
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Quick answer
Felipe Couto is listed as Support Manager at SAP, a with 114326 employees, based in Porto Alegre, Rio Grande Do Sul, Brazil. AeroLeads shows a matched LinkedIn profile for Felipe Couto.
Felipe Couto previously worked as Customer Support Professional at Sap and Engineer Support at E-Core. Felipe Couto holds Bacharel Em Publicidade E Propaganda, Business, Management, Marketing, And Related Support Services from Universidade Luterana Do Brasil.
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SAP
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Profile bio
About Felipe Couto
I am a dedicated and results-driven Product Support Manager passionate about delivering exceptional customer experiences. With 10 of experience in support, I have honed my skills in leading support teams, optimizing processes, and ensuring product satisfaction.My journey in the product support world has equipped me to bridge the gap between customers and product development teams. I understand that customer success is not just a department; it's a company-wide commitment. I thrive in creating customer-centric cultures where each interaction is an opportunity to build trust, resolve issues, and exceed expectations.
Current workplace
Felipe Couto's current company
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Sap
7 roles
Felipe Couto work experience
A career timeline built from the work history available for this profile.
Customer Support Professional
Oct 2018 - Jul 2023
Engineer Support
Outsourced Support Engineer for a Cloud Suite Applications (Atlassian Solution Packages).Accountable for tasks as verifying bugs and act with the development team on implementing fixes; interacting with customers to solve issues, either by phone or mail; writing knowledge base articles to improve our self-help offering. Responsible for providing the technical solution aiming for the greatest customer satisfaction and working with our global Support team to serve customers worldwide.
Jan 2017 - Oct 2018
Social Media Support Sr. Specialist
Responsável pelo gerenciamento das redes sociais oficial da Dell (Facebook, Tiwtter, Google +, Fóruns de discussão, etc... )
Jul 2015 - Jan 2017
Tech Support
Client ProSupport AnalystAnalista de Suporte técnico para clientes Comercial e Consumer das linhas Precision, Vostro, Optiplex, Inspiron, XPS e TabletsEngajado em projetos de implementação de melhorias com colaboradores nacionais e internacionais
Jul 2013 - Jul 2015
Analista
1998 – 2000Estagiário, atuando na correção de textos da Artmed (atualmente Grupo A). 2000 – 2000 - 2004Editorador de livros e catálogos no departamento de (Design Gráfico e Digital)2004 - 2008Responsável pela implementação e manutenção do website do Grupo A. 2008 – 2010Responsável técnico pela implementação do projeto Pasta do Professor (projeto de disponibilização fracionada dos livros do Grupo A para instituições de ensino).
Jun 1998 - Jun 2013
Analista
Profissional que atua na área de Novos Negócios, visando as melhores oportunidades de divulgação, publicação e comercialização das publicações da editora nas principais áreas do conhecimento (Ciências Extatas, sociais e aplicadas, Ciências Humanas e Ciências Biológicas).Responsável pelo projeto de implementação da tecnologia para comercialização de livros digitais (eBooks) no Brasil, junto à empresa Americana Ingram Digital (líder mundial em tecnologias educacionais)… Show more Profissional que atua na área de Novos Negócios, visando as melhores oportunidades de divulgação, publicação e comercialização das publicações da editora nas principais áreas do conhecimento (Ciências Extatas, sociais e aplicadas, Ciências Humanas e Ciências Biológicas).Responsável pelo projeto de implementação da tecnologia para comercialização de livros digitais (eBooks) no Brasil, junto à empresa Americana Ingram Digital (líder mundial em tecnologias educacionais). Responsável pelo relacionamento com fornecedores nacionais e internacionais no que diz respeito a pagamentos, receitas, suporte e prospecção de novas tecnologias. Responsável pelo suporte técnico de todas as iniciativas digitais do Grupo A Editora (Livros Digitais, Aplicativos, Bibliotecas Universitárias Digitais).Responsável pelo controle orçamentário do departamento de Negócios Digitais. Show less
Jun 1998 - Jul 2010
Team & coworkers
Colleagues at SAP
Other employees you can reach at sap.com. View company contacts for 114326 employees →
JZ
Jason Zheng
Colleague at SapChaoyang District, Beijing, China
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DS
David Sun
Colleague at SapLuzhou, Sichuan, China
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ND
Natascha Deetlefsova
Colleague at SapCzechia, Czech Republic
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SD
Sandhya Dominic
Colleague at SapBengaluru, Karnataka, India
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PM
Patricia Marie(Chai) Caintic - Deuda
Colleague at SapMetro Manila, National Capital Region, Philippines
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RS
Ralf Schraenkler
Colleague at SapRhein-Neckar Metropolitan Region, Germany
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EL
Elisabeth Lautz
Colleague at SapSaarland, Germany
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MA
Marit Andersen
Colleague at SapNorway
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DS
Daniel Smith
Colleague at SapCamberley, England, United Kingdom
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SR
Sheetal Rajgure
Colleague at SapUnited States
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Jason Zheng
Colleague at SapChaoyang District, Beijing, China
View →
DS
David Sun
Colleague at SapLuzhou, Sichuan, China
View →
ND
Natascha Deetlefsova
Colleague at SapCzechia, Czech Republic
View →
SD
Sandhya Dominic
Colleague at SapBengaluru, Karnataka, India
View →
PM
Patricia Marie(Chai) Caintic - Deuda
Colleague at SapMetro Manila, National Capital Region, Philippines
View →
RS
Ralf Schraenkler
Colleague at SapRhein-Neckar Metropolitan Region, Germany
View →
EL
Elisabeth Lautz
Colleague at SapSaarland, Germany
View →
MA
Marit Andersen
Colleague at SapNorway
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DS
Daniel Smith
Colleague at SapCamberley, England, United Kingdom
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SR
Sheetal Rajgure
Colleague at SapUnited States
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2 education records
Felipe Couto education
Bacharel Em Publicidade E Propaganda, Business, Management, Marketing, And Related Support Services
Técnico Em Processamento De Dados, Sistemas
Escola Técnica Santo Inácio
FAQ
Frequently asked questions about Felipe Couto
Quick answers generated from the profile data available on this page.
What company does Felipe Couto work for?
Felipe Couto works for SAP.
What is Felipe Couto's role at SAP?
Felipe Couto is listed as Support Manager at SAP.
Where is Felipe Couto based?
Felipe Couto is based in Porto Alegre, Rio Grande Do Sul, Brazil while working with SAP.
What companies has Felipe Couto worked for?
Felipe Couto has worked for Sap, E-Core, Dell, Plataforma A, and Grupo A.
Who are Felipe Couto's colleagues at SAP?
Felipe Couto's colleagues at SAP include Jason Zheng, David Sun, Natascha Deetlefsova, Sandhya Dominic, and Patricia Marie(Chai) Caintic - Deuda.
How can I contact Felipe Couto?
You can use AeroLeads to view verified contact signals for Felipe Couto at SAP, including work email, phone, and LinkedIn data when available.
What schools did Felipe Couto attend?
Felipe Couto holds Bacharel Em Publicidade E Propaganda, Business, Management, Marketing, And Related Support Services from Universidade Luterana Do Brasil.
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