Assigned by Manpower Experis - IT Infrastructure and supportHe performed his role as an infrastructure and support engineer, leading the IT team for Colombia and Ecuador. There, he developed and advanced technological projects for video conferencing solutions, infrastructure, inventory, and end-user support, improving response and support times. Among his achievements are the implementation of a new office in Colombia, gathering information for new offices, and the implementation of new technologies and project development.

As a Level 2 End-User Support Engineer, I successfully reduced response times by 80% through the implementation of a priority system. I was responsible for categorizing and maintaining the inventory of all technological equipment at the headquarters, generating an updated report for each item. This allowed for efficient hardware upgrades for obsolete computers. Furthermore, I collaborated effectively with remote hands-on activities at the infrastructure level, conducted by the network teams of the parent company, utilizing SCCM technologies. I optimized deployment and software installation times on branch office equipment, leading to a 70% reduction in software installation assistance.I replaced 100% of peripheral hardware with new devices that enhance energy efficiency and consumables consumption. I documented processes and software installations at all branches for the technology team, ensuring version control. I executed an operating system update plan for 100% of office computers in their different versions, organized by the manufacturer. This contributed to improving the security and stability of the equipment within the network. I performed necessary maintenance in the data center, coordinating schedules with suppliers. Additionally, I executed all local and global projects assigned to the IT teams at 100% capacity, including telephony, audiovisual projection, data center operations, reporting, and upgrading obsolete hardware.

He possesses expertise in presenting VMware virtualization solutions and offering comprehensive support for Veeam technologies. His role involves meticulously designing tailored solutions that seamlessly align with the distinct requirements of businesses and the complexities of their technological infrastructure. These solutions are carefully crafted after conducting thorough analyses of the existing infrastructure architecture. By delving into previous assessments, he ensures that the proposed solutions are not only customized to the specific needs of the companies but also rooted in a deep understanding of their historical infrastructure setups. This meticulous approach enables him to create strategies that are not only effective but also founded on a thoughtful evaluation and consideration of the company's unique technological landscape.

Implemented enhancements in the design and functionality of the corporate website using languages such as PHP and JavaScript, based on WordPress. Additionally, implemented a new ticketing system for both clients and the internal team within the company. Integrated Cisco technologies, including Cisco Call Manager for telephony, and Cisco Jabber for collaboration. Provided support for Cisco Meraki WiFi technologies and conducted site survey projects to implement WiFi solutions.Also, implemented Microsoft solutions within the company, such as SCCM, Active Directory, network domain, and virtualization using Hyper-V. Coordinated respective maintenance activities for the technological infrastructure, both in the internal datacenter of the company and for clients in the public and private sectors. Enhanced various support platforms and helpdesk services.Furthermore, handled the installation, configuration, and improvement of the backup system, covering 100% of the systems through the development of copy scripts and task scheduling. Maintained the company's database system at the version required by the platforms and successfully executed the update of Windows and Linux servers to their latest versions. Implemented a recovery plan for the entire Cisco telephony system of the company and re-implemented the system on a new server.Provided level 2 and 3 support to end users and clients in the public and private sectors, focusing on financial, technological, governmental, and security sectors.