Customer Assurance Manager
Current•Deliver post-sales technical support to dealers/contractors and customers to analyze and recommend solutions to and resolve problems concerning HVAC equipment installation and operation•Handle High call volume of customer calls via our Technician Support Line •Provide online systems/equipment assessment and technical support •Provide technical training on products to the dealer/contractor personnel •Prepares and delivers reporting to external customers, internal customers and manufacturers of problem situations and resolutions proposed•Facilitating resolution of consumer complaints