Customer Assurance Manager
Current- Deliver post-sales technical support to dealers/contractors and customers to analyze and recommend solutions to and resolve problems concerning HVAC equipment installation and operation
- Handle High call volume of customer calls via our Technician Support Line
- Provide online systems/equipment assessment and technical support
- Provide technical training on products to the dealer/contractor personnel
- Prepares and delivers reporting to external customers, internal customers and manufacturers of problem situations and resolutions proposed
- Facilitating resolution of consumer complaints