• Promoted improvement in commercial performance through action plans and root cause analyses.• Used data to suggest articles and commercial actions to accelerate sales in physical and digital channels.• Responsible for cascading goals from the Marketplace directorate.• Led strategic projects across various corporate areas and teams.• Improved customer experience with coupon usage. Reduced complaints due to incorrect codes and non-application on selected products.•… Show more • Promoted improvement in commercial performance through action plans and root cause analyses.• Used data to suggest articles and commercial actions to accelerate sales in physical and digital channels.• Responsible for cascading goals from the Marketplace directorate.• Led strategic projects across various corporate areas and teams.• Improved customer experience with coupon usage. Reduced complaints due to incorrect codes and non-application on selected products.• Standardized the process and handed over support area activities to the commercial team, ensuring greater freedom and autonomy for revenue-impacting actions.• Heavy & Bulky project aimed at increasing sales of heavy and bulky items through proprietary logistics. Opportunity of R$1.5 billion in the first year. Show less

• Leadership, guiding strategic discussions.• Design of the group's three-year plan and management of strategic projects.• Supporting senior management in analyzing new business opportunities.• Leading the strategic planning process from diagnosis phase to results analysis.• Portfolio management of projects – over 50 projects divided into 4 horizons of action: Operational Improvements, Next Generation Services Acceleration, New Growth Avenues, and Cultural Transformation.•… Show more • Leadership, guiding strategic discussions.• Design of the group's three-year plan and management of strategic projects.• Supporting senior management in analyzing new business opportunities.• Leading the strategic planning process from diagnosis phase to results analysis.• Portfolio management of projects – over 50 projects divided into 4 horizons of action: Operational Improvements, Next Generation Services Acceleration, New Growth Avenues, and Cultural Transformation.• Definition, implementation, and monitoring of new projects: scope definition, timeline, KPIs, required resources, planning, and risks.• CEO Governance management: establishment of committees, tracking actions and decisions made.• Direct leadership of Transformation projects.• Coordination with HR and Marketing for internal and external communication of the 3-Year Plan. Show less

• Supervision of the development and implementation of project management methodologies in the PMO.• Identification and mitigation of risks, issues, and deviations in projects.• Preparation of status reports and performance analyses for senior management.• Monitoring project progress by tracking key performance indicators.• Responsible for the operation and infrastructure of 5 clients from different sectors (Airline, Laboratory Tests, Hospital, Magazine Publisher, and… Show more • Supervision of the development and implementation of project management methodologies in the PMO.• Identification and mitigation of risks, issues, and deviations in projects.• Preparation of status reports and performance analyses for senior management.• Monitoring project progress by tracking key performance indicators.• Responsible for the operation and infrastructure of 5 clients from different sectors (Airline, Laboratory Tests, Hospital, Magazine Publisher, and Insurance), with a monthly billing of R$3.2 million.• Approximately 1,500 service positions.• Ensuring alignment between client needs/requests and company support areas.• Preparation of monthly budget and forecast. Show less

• Planning and maintaining continuous improvement of commercial performance.• Supporting sales teams in creating, analyzing, and visualizing managerial KPIs.• Promoting improvement in commercial performance through action plans and root cause analyses.• Developing actions with directors and managers to improve sales mix and contribution margin.• Responsible for structuring the monitoring process of financial and operational performance indicators for the Commercial and… Show more • Planning and maintaining continuous improvement of commercial performance.• Supporting sales teams in creating, analyzing, and visualizing managerial KPIs.• Promoting improvement in commercial performance through action plans and root cause analyses.• Developing actions with directors and managers to improve sales mix and contribution margin.• Responsible for structuring the monitoring process of financial and operational performance indicators for the Commercial and International Logistics Directorate.• Conducting monthly results review meetings in Brazil and international offices.• Supporting the development and implementation of efficiency improvement initiatives across areas (short, medium, and long term).• Leading the Continuous Improvement Projects front in the commercial area, responsible for identifying needs and gaining approval for projects from the Board and Management.• PMO oversight of approximately 30 Continuous Improvement Projects in the Commercial area.• Leader of the Customer Focus project in 2018.• Conducting profitability ZBB (Zero-Based Budgeting) for the 2019 budget (considering revenue and expense fronts). Show less

• Preparation and update of analysis dashboards and indicators.• Development and support for area indicators.• Adjustment and improvement of processes aiming at effectiveness and efficiency.• Responsible for the elaboration of the 5-Year Plan for Vice Presidencies and Directorates.• Responsible for the Goal Deployment process, aiming to define individual KPIs for employees, as well as monthly update of results.• Governance of Excellence in Management Project, in the areas of… Show more • Preparation and update of analysis dashboards and indicators.• Development and support for area indicators.• Adjustment and improvement of processes aiming at effectiveness and efficiency.• Responsible for the elaboration of the 5-Year Plan for Vice Presidencies and Directorates.• Responsible for the Goal Deployment process, aiming to define individual KPIs for employees, as well as monthly update of results.• Governance of Excellence in Management Project, in the areas of Marketing, Human Resources, and Legal for 14 units.• Assisting coordinators and managers of shopping centers in result analysis and action plan development.• Presentation of results to the Board of Directors.• Project to reduce turnover in all Shopping Centers – 40% reduction in turnover comparing 2014 to 2013. Show less

• Lead the execution of strategic projects, ensuring quality and timely delivery.• Financial modeling to validate and quantify hypotheses.• Stakeholder relationship management for the delivery of strategic initiatives.• Monitoring results and proactive actions focused on achieving goals.• Developed detailed schedules for earthworks, drainage, and paving on the construction site and methods for monitoring progress.• Developed production planning for all inputs for paving… Show more • Lead the execution of strategic projects, ensuring quality and timely delivery.• Financial modeling to validate and quantify hypotheses.• Stakeholder relationship management for the delivery of strategic initiatives.• Monitoring results and proactive actions focused on achieving goals.• Developed detailed schedules for earthworks, drainage, and paving on the construction site and methods for monitoring progress.• Developed production planning for all inputs for paving, avoiding unnecessary material purchases.• Presented weekly progress reports on construction to the Board, shareholders, and Regulatory Agency. Show less

• Collecting, organizing, and analyzing metrics and data to support strategic decision-making.• Facilitating communication and collaboration between teams to ensure alignment with objectives.• Increased productivity at plant and mine in a poly-metallic mining company in Peru, and trained personnel in the applied methodology. Estimated gain of US$ 5.5 million during the period worked.• Training 41 analysts, coordinators, and superintendents in the applied methodology to prepare them… Show more • Collecting, organizing, and analyzing metrics and data to support strategic decision-making.• Facilitating communication and collaboration between teams to ensure alignment with objectives.• Increased productivity at plant and mine in a poly-metallic mining company in Peru, and trained personnel in the applied methodology. Estimated gain of US$ 5.5 million during the period worked.• Training 41 analysts, coordinators, and superintendents in the applied methodology to prepare them for problem identification, brainstorming, proposing action plans focused on the problem, emphasizing the importance of meeting defined deadlines, and developing skills to address deviations.• Formed 5 Excellence Teams to identify root causes, develop action plans, and address key issues: - Increased concentrator plant productivity by 34% through identification and removal of major bottlenecks, resulting in increased production capacity above theoretical capacity (estimated gain of US$ 3.2 million). - Increased productivity per man by 26% through replication of best practices (estimated gain of US$ 0.3 million). - Reduced mineral over-dilution by 49% in extraction, ensuring the concentrator plant does not process metal-free ore, primarily through results monitoring (estimated gain of US$ 0.5 million). - Reduced accident rate per million hours worked by 60% (46% better than corporate target) at one mine, and by 40% (19% better than corporate target) at another, through action plan development for critical risks and monitoring execution.• Developed tools to track key indicators, improve data collection and sharing, accelerate data analysis, and identify deviations. These tools also support operational and managerial meetings. Show less

• Cost reduction in a Financial Institution through expense budget management – reduction in consumption, price renegotiation, and policy review. Estimated gain of R$ 27.9 million in one year.• Identification of opportunities and setting preliminary goals with responsible parties for expenses.• Development of a tool to track results, aiming to improve evaluation of financial expenses and comparison with defined targets.• Training of all financial managers and superintendents in the… Show more • Cost reduction in a Financial Institution through expense budget management – reduction in consumption, price renegotiation, and policy review. Estimated gain of R$ 27.9 million in one year.• Identification of opportunities and setting preliminary goals with responsible parties for expenses.• Development of a tool to track results, aiming to improve evaluation of financial expenses and comparison with defined targets.• Training of all financial managers and superintendents in the applied methodology.• Development and monitoring of 12 action plans with responsible parties for each expense category, aimed at reducing consumption, renegotiating prices with service providers, and revising internal policies. Show less

• Increase Operational Efficiency of each equipment and reduce downtime due to mechanical and electrical failures in a printing industry.• Support in preparation and monitoring of action plans.• Development of tools to support weekly meetings in the maintenance area.• Instruction to operators on the correct way to fill out anomaly report forms.

• Implementation of SAP CRM in an agro industrial organization;• Implementation of SAP BI in an automobilist organization.