Felipe Estevam Email & Phone Number

State Of Minas Gerais, Brazil

Ukraine

As a Customer Support Specialist in a fully remote role, I provided support via chat andemail, managing up to five simultaneous chats. I assisted with various cryptocurrency andFIAT-related tasks, including deposits, withdrawals, FIAT to crypto conversions, and checkingblockchain transactions across different explorers. Additionally, I ensured token to blockchaincompatibility and handled events and rewards distributions. My responsibilities also includedmanaging P2P transactions and WEB3 scenarios, such as Dapp connections and differenttypes of WEB3 wallets, Earn products, Bot trading, copy trading, crypto loans, Liquidy miningcard transaction and third party payments. I addressed customer queries regarding internaland external regulations, including KYC matters. Throughout my role, I maintained keyperformance indicators (KPIs) such as chat evaluations by users, quality assurance,productivity quotas, and response times. Using Salesforce, Slack, LARK and AWS as tools forworking

Montevideo, Uruguay

Highly proficient in providing exceptional customer support to clients, specializing in Contractfor Difference (CFD) investments for Stocks, Metals, Indices, Crypto, Forex and commoditiesinquiries involving Levarege, Margin, Spread, Pip, Indicators, checking tick history andnavigating platforms such as MT4/MT5, VPS, VIP clientes. Skilled in handling multiple taskssimultaneously, managing up to 4 chats and email interactions efficiently. Proficient inoverseeing KYC & compliance processes, resolving payment inquiries, and managingcrypto-currencies-related tasks with precision. Demonstrated expertise in utilizing Salesforceand Slack to streamline communication and collaboration within a multicultural multinationalteam. Successfully operated in a remote home office regime, ensuring seamless andresponsive assistance to customers across various time zones. Proven track record ofmaintaining a high level of professionalism, adaptability, and customer satisfactionthroughout all interactions.

Belo Horizonte, Minas Gerais, Brazil

Provided assistance to users through social media and email regarding inquiries related todeposits, withdrawals, account information, loans, credit cards, security checks, and otherfinancial matters.

Contagem, Minas Gerais, Brazil

Engaged in teaching English as part of an intensive learning program designed specifically for universityprofessors. Conducted instructional sessions within the company's premises, focusing on enhancing thelanguage proficiency and communication skills of the participants. Developed and delivered tailor-made lessonsto meet the diverse needs and academic backgrounds of the professors. Demonstrated effective classroommanagement and communication abilities to create an engaging and conducive learning environment. Committedto empowering educators with the necessary language tools to excel in their academic and professionalendeavors.

Belo Horizonte, Minas Gerais, Brazil

Experienced educator proficient in teaching English to a diverse range of students, spanning from youngchildren to elderly learners. Skilled in conducting classes, correcting tests, and evaluating compositions tofoster language proficiency and academic growth. Proven ability to facilitate productive parent-teachermeetings, ensuring effective communication and support for students' progress. Additionally, entrustedwith the responsibility of training and mentoring new teachers, contributing to the enhancement of theteaching team, and maintaining high standards of education.

Contagem, Minas Gerais, Brazil

Results-driven Inside Sales professional with a proven track record in assisting clients and driving sales for amedium-sized company. Specializing in the B2B niche, particularly in construction and industrial materials. Skilled inconducting successful sales via phone and email, leveraging Google tools to optimize efficiency and productivity. Adeptat cultivating strong client relationships, ensuring customer satisfaction, and expanding client portfolios. Committed todriving business growth and achieving sales targets while maintaining a high level of professionalism and integrity.